BitDefender Antivirus 2010 - 1-PC/1-Year [OLD VERSION]

by Bitdefender

Product Features

• BitDefender Antivirus 2010 provides advanced proactive protection against viruses, spyware, phishing attacks and identity theft, without slowing down your PC
• Confidently download, share and open files from friends, family, co-workers--and even total strangers
• Protect your identity: shop, bank, listen and watch, privately and securely
• Guard your conversations with top-of-the line encryption
• Get fine-tuned performance from your computer

Product Details

• Shipping Weight: 2.4 ounces
• Shipping: This item is also available for shipping to select countries outside the U.S.
• ASIN: B002I7JUKE
• Item model number: NB11011001EN-M2
• Date first available at Amazon.com: July 19, 2009
• Average Customer Review: 1.5 out of 5 stars  See all reviews (11 customer reviews)
• Amazon Best Sellers Rank: #7,811 in Software (See Top 100 in Software)

Product Description

This software includes anti-virus, anti-spyware, and anti-phising capabilities. Performs hourly updates and network management; encrypts IM conversations. Compatible with Windows 7.

Customer Reviews

Most Helpful Customer Reviews

5 of 6 people found the following review helpful:

2.0 out of 5 stars Ok but not great, October 11, 2009

By 

Router user - See all my reviews

This review is from: BitDefender Antivirus 2010 - 1-PC/1-Year [OLD VERSION] (CD-ROM)

I am using the 2009 version (with two years updates) which I understand is essentially the same. I would not purchase again for a couple of reason:

1. We are a small office with about 10 users. I have had to refomat 2 computers due to infections. Yes, the users should have been more careful but that is why you purchase an antivirus product. Bitdefender did not stop the infections and could not clean the computers. Have used Norton in the past and unfortunately it blocked some software we use and slowed down machines.

2. On 3 computers the antivirus software stopped working. After hours searching on their website I found fixes. Why weren't these fixes downloaded automatically? Why don't they make it easy to find?

On the plus side the product appears to have small footprint. Computers don't appear to slow down when it is installed. Even scans don't seem to slow down the computer.

2 of 2 people found the following review helpful:

1.0 out of 5 stars Unreliable software that keeps shutting down (crashing). Terrible customer service / tech support, May 2, 2010

By 

D. Wiseman (New Brunswick, Canada) - See all my reviews
(REAL NAME)   

This review is from: BitDefender Antivirus 2010 - 1 PC - 1 Year [Download] (Software Download)

I purchased this software to replace kaspersky just after getting a windows 7 laptop. At the time kaspersky was not windows 7 ready and Bitdefender was. All lab reports on Bitdefenders were good and it seemed to have a very good feature set. AV lab tests also showed that it was in the top 5 results at the time.

I wish I would have gone another route.

This was a 'license' for 3 PCs. As such I installed it on 2 windows 7 laptops and a Windows XP Media Center 2005 desktop.

It does seem to have a good feature set but it is not reliable. The software when it's working seems good but it keeps shutting down or crashing. The icon in the notification tray will turn grey at random, will give an error that it is not responding forcing the PC needs to be rebooted to get it back up and running. This happens constantly on one of my windows 7 laptops and on the xp machine. Also getting this error constantly "vsserv.exe has caused an error and needs to shut down".

I have opened over 5 tickets with Bitdefender support which has been way below standard. The first ticket was closed by them after providing a solution of "run the update"? I was not impressed as another ticket I opened was that the AV definition files would not update. The update would fail to contact the server and the PC would have to be rebooted to make a connection, despite my having a working high speed connection. It would usually be days after before I would notice that it hadn't updated. So for several days my PC would be running out of date Anti Virus definitions.

This added with the constant crashes left my computer vulnerable. If the AV isn't running, or it isn't up to date, how can you trust that your PC is secure?

This was happening on all 3 machines. I'm assuming that there is another piece of software on these machines that may be in conflict with Bitdefender. Unknown at this point as their tech support was unable to resolve. Complete uninstall and reinstall of Bitdefender did not resolve the issue. Unsure if the install bits I have are corrupt or not. The install provided by Bitdefender was over an internet connection. They did not provide me with a hard copy (DVD) of the install bits and the downloaded version of the new install file from Bitdefender had the same result.

Working with their support was a lost cause and after a few months of this nonsense I asked them for a refund.

Their response was "NO". Even though you don't purchase software you license it (2 yr license in my case). Their reply was that after 30 days of purchase no refunds. So I'm paying for a 2 year license I'm not able to use.

After several emails to their customer service in regards to the issue. Advising I know longer trusted this application to protect my pc they still refused to give a refund. I received (2) phone calls from their tech support wanting to troubleshoot further. Was bad enough that it had been months into this at this point, and the software wasn't working, but the tech support who was calling had English so bad I had difficulty understanding them.

Their final solution given was to have me format my (3) three computers so as to get their software to work. This was not an option.

I have been working in IT for several years and hold over 15 industry certifications in the field. In all my experience in dealing with buggy software this has to be the absolute worse in terms of dealing with the software and its customer service.

I would not recommend this software to anyone. Not just because of my technical issue but because of how their customer service and tech support were unwilling to refund my money when they failed to resolve the issue. Reformatting one of the PCs may have been a viable troubleshooting step to try and narrow down what was causing the issue, but a customer should be able to say no at this point if they choose to and get a refund. There has to be a deciding line as to when enough is enough, and how much one should have to work to get something to function as it should. Their are certain expectations every customer has when they make a purchase from a software vendor. Not only to the quality the software, but the support expected from its vendor as well.

If there was a minus star I would have given one. Seems to be a good program when it's running but its not reliable. Tech support and customer service way below standard.

I've since installed another AV/Firewall solution and low and behold. It does not crash. Go figure.

I've still received no refund or further correspondences from BitDefender

1 of 1 people found the following review helpful:

1.0 out of 5 stars Worst Ever, June 17, 2010

By 

S. Doe - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: BitDefender Antivirus 2010 - 1 PC - 1 Year [Download] (Software Download)

Avoid this product like the plague. It will not install properly on an XP operating system. Support is practically nonexistent. They will answer your email but after 2 attempts at correcting the problem they will give up. Amazon will not offer refunds for digital downloads. Take my advice and get Microsoft Security Essentials. It's free and works better than most virus software.