The Black Book of Outsourcing: How to Manage the Changes, Challenges, and Opportunities (Hardcover)

by Douglas Brown (Author), Scott Wilson (Author) "It would be impossible to achieve the objectives just described without first ensuring that everyone reading this book understands the terminology of outsourcing as it..." (more)
Key Phrases: outsourcing administrators, outsourcing project manager, insourcing companies, United States, United Kingdom, Services Contact (more...)

Editorial Reviews

Review
“…a comprehensive introduction…” (Supply Management, 6th October 2005)

Product Description
Revised for 2009 and beyond, The Black Book of Outsourcing is a comprehensive guide and directory for the evolving field of outsourcing, including expert advice on how to operate an outsourcing program. Valuable governance checklists, offshoring insights, best practices and one-of-kind resources are featured in this bible of the outsourcing industry. First published in 2005, this topical, bestselling manual explores the evolution of both outsourcing buyers and suppliers.

Outsourcing and research gurus Douglas Brown and Scott Wilson chart a course of advice for business leaders charged with managing sourcing initiatives, present a wealth of opportunities for job seekers, and offer insights for entrepreneurial thinkers and investors worldwide

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Product Details

• Hardcover: 384 pages
• Publisher: Wiley; 1 edition (May 2, 2005)
• Language: English
• ISBN-10: 0471718890
• ISBN-13: 978-0471718895
• Product Dimensions: 9 x 6.1 x 1.4 inches
• Shipping Weight: 1.1 pounds (View shipping rates and policies)
• Average Customer Review: 4.8 out of 5 stars See all reviews (41 customer reviews)
• Amazon.com Sales Rank: #16,805 in Books (See Bestsellers in Books)

  Popular in these categories: (What's this?)

  #5 in	Books > Business & Investing > Management & Leadership > Production & Operations
  #9 in	Books > Professional & Technical > Engineering > Industrial, Manufacturing & Operational Systems > Production, Operation & Management
  #62 in	Books > Business & Investing > International

Customer Reviews

Most Helpful Customer Reviews

239 of 244 people found the following review helpful:

5.0 out of 5 stars A WEALTH OF INFORMATION AND INSIGHTS!, July 23, 2005

By	Gerry Stern "Stern's Management Review Online" (Culver City, CA United States) - See all my reviews (REAL NAME)

An excellent source for information and guidance. The book's three main parts cover: how to plan, lead and manage outsourcing initiatives; a guide to finding an outsourcing career; and a guide for outsourcing entrepreneurs. Some specific topics include: making decisions to outsource; what is needed to be known before starting; assessing cost, benefit, and risk; outsourcing options; selecting suppliers and vendors; and much more. Includes an annotated, extensive vendor directory. Offers a wealth of information and insights.

133 of 134 people found the following review helpful:

4.0 out of 5 stars Comprehensive survey, December 21, 2005

By	Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews (TOP 50 REVIEWER)    (REAL NAME)

Authors Douglas Brown and Scott Wilson offer a good, elementary introduction to outsourcing. They present a comprehensive survey of how to decide whether to outsource and how to select an outsource vendor, deal with contract negotiations and prepare for the reality behind the hype of outsourcing. Many business readers may be surprised to learn that, notwithstanding the great difference in pay between Indian and American engineers (for example), first-year savings on outsourcing contracts may be as little as 15%, and company productivity may fall by this amount or more because of the time you must invest in knowledge-transfer and training. The book includes a lengthy directory of firms involved in outsourcing services and provides several chapters to guide employees who are facing the possibility of having their jobs outsourced. We recommend this book to managers whose companies are considering outsourcing and to those who hope for careers in the burgeoning outsourcing industry.

139 of 142 people found the following review helpful:

5.0 out of 5 stars Buy this Book if you're going to buy Just ONE book on Outsourcing, September 7, 2005

By	James Emory - See all my reviews

A 'must read' for serious companies considering outsourcing.
Outsourcing is a $6 trillion global industry and is a hot topic not only in business but in the daily papers, where workers displaced complain and employers saving money face the pros and cons of outsourcing. Several books have appeared on the topic, but THE BLACK BOOK OF OUTSOURCING: HOW TO MANAGE THE CHANGES, CHALLENGES & OPPORTUNITIES differs in several ways. It's written by a team of experts on the topic who's been coaching executives on outsourcing practices for over a decade, it explains the values - when conducted properly - of outsourcing, and it tells how to identify the right partners and fine-tune outsourcing relationships. It speaks to the user - not in theoretical or highly technical jargon as most the other outsourcing books available want to do. Full of actionable plans and items. Its like a consulting engagement in a book at a very affordable price. Go for this one if you're shopping for an outsourcing book. Trust me, its that much better.