Customer Reviews

Black and Decker BL12475B Crush Master Blender, Black

5 star:		(2)
4 star:		(2)
3 star:		(0)
2 star:		(0)
1 star:		(23)

 

 

I bought this blender on April 11th, 2007. Today is May 29th, 2007. I used this blender everyday. I liked the blender because of its powerful motor and its function to crush ice.

Yesterday while I was using the blender this really loud noise started up and then all of a sudden small plastic bits started flying out from under the blender. I turned off the blender and turned it over - the adapter piece that connected with the blender base, the piece that turns the blade, had completely dissintegrated.

When I inspected the blender base I realize that it was made out of plastic!! Cheaply made - worthless. Do NOT waste your money on this.

I went out this morning and bought an Oster. One with metal parts and not plastic.

I purchased the blender new and used it for about two weeks (only the puree function) and last night it just died. No apparent way to revive it.

I bought this blender on a Sunday and I used it every morning to make simple smoothies(Frozen and fresh fruit without ice). The motor was very loud compared to other blenders I had in the past. Friday morning I woke up and started my daily smoothie routine and this time the motor was louder than usual and the blade wasn't moving at all. I tried re-positioning the container but got the same loud motor and no blade action.

My end result was a lumpy smoothie in the container and black plastic particles in the blade section. I do not recommend this blender

I bought this blender on the 19th of December; by the 15th of March it was good for nothing but scrap. There were cheaper blenders on the shelf but I bought this particular one because I expected a company with B & D's reputation to sell a good product. The plastic gearing has crumbled to bits and the motor no longer turns the blender blades. I didn't use it incorrectly and the motor still seems strong but 475 Watts is probably too much power to connect to such cheap gearing.

I'm going to replace it with an Oster, which has much better ratings.

The plastic gears under the base of the metal blade are broken after very little use.

I've searched Black & Decker website, but cannot find any replacement parts.

After viewing the Amazon comments, this model should be recalled.

This blender does not blend well. Crushing ice is a joke....I spent a long time and still had cubes in the container.

I purchased it and used it just once to make a puree and just after 15 minutes tried using it again and it was dead. It was not working at all. I saw BLACK AND DECKER and purchased it.
It is most unreliable.

I bought this blender and like others have experienced, it broke after just a couple of weeks use making smoothies. The plastic part onto which the jar sits broke and it is not a replacable part. Don't waste your money on this blender! Making such junk should be a crime.

I got a good 40 seconds of use out of this blender before it broke. The motor froze mid-blend. I wish I had read these reviews before buying it. Do not buy this blender. Dear Black and Decker, recall this item please. I wish that I could have left a zero-star rating.

Update Nov 20, 2008: I left a comment on the fox-international.com website, which Black and Decker uses to service their products. I received an automated reply saying someone will reply to my comment within 48 hours. That did not happen, however, I was very surprised when a package containing a replacement piece arrived in my mailbox less than two weeks later, at no charge. For everyone who is in the same situation, I recommend that route. Thanks, Black and Decker!

Original review from Nov 3, 2008:
As with many people on here, the plastic piece at the base of the metal blade assembly disintegrated. We bought this in July 2007, used it in July, August and September, then were gone for a year. Now in Oct 08, the first time we tried to use it, it broke. Too bad the one year warranty expired. The ridiculous part is that the official company for spare parts charges $28 for the spare piece and shipping. That is what I paid before for the entire Crush Master, give or take a couple bucks.

Seeing all of the review here, I think Black and Decker should recall this appliance, since the plastic piece that makes the blade move breaks so easily. Or offer for free a replacement "blade assembly" (made better than the original ones) for everyone who ever bought this appliance.