196 of 198 people found the following review helpful:
3.0 out of 5 stars
And now, the bad news ..., January 16, 2007
This review is from: Black & Decker CHV1400 14.4-Volt Cyclonic DustBuster (Kitchen)
Well, like most people have reported here, this product works great. Until the battery goes. Then try getting a new one.
I've had my Dustbuster for a year and five months, and the battery's going. So I checked on Amazon for a replacement. They don't have any. So I went to the Black & Decker website to find one. They don't have any. So I called their customer service line. They were closed due to bad weather. Try later.
To their credit, B&D's instruction sheet gives detailed information about disposing of the old battery properly. You really need to do that, folks, it's toxic. Don't throw it in the trash! Think of your grandchildren, if any.
But the Dustbuster instruction sheet is very vague about getting a new battery. It says to check with your authorized service center or call C/S. Replacing the battery, if you could find one, isn't trivial -- you don't just drop it in, you have to take the Dustbuster apart. You need tools. You have to remove several screws, pull on some plastic tabs, etc. It's not hard, but the mechanically-challenged could have a problem.
I finally located a not-so-local dealer who has the replacement battery. It costs $30.40, plus shipping. In other words, the replacement battery costs the same as buying a whole new Dustbuster! Does that make sense?
If I was a conspiracy theorist, I'd almost think B&D was purposely making it hard to replace the battery. Guess they'd rather we bought a new Dustbuster.
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209 of 217 people found the following review helpful:
5.0 out of 5 stars
Dustbuster CHV1400, October 23, 2004
This review is from: Black & Decker CHV1400 14.4-Volt Cyclonic DustBuster (Kitchen)
I bought this item at Walmart. At first I thought it was too expensive for a Dustbuster. However, this model definitely has much more suction power than any Dustbuster I've owned. It approaches the power of a corded vacuum. I has 2 speeds, and the high speed has no trouble picking up small stuff. It is also easy to clean. Without doubt it is the best Dustbuster yet.
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264 of 278 people found the following review helpful:
5.0 out of 5 stars
The Perfect DustBuster!!, November 14, 2004
This review is from: Black & Decker CHV1400 14.4-Volt Cyclonic DustBuster (Kitchen)
Being a college student, I am very conscience of price. Though this dustbuster was a little more than the cheaper models, I am extremely glad that I went with the higher 14.4 volt model. I bought the dustbuster mainly for my small carpet in my room. WOW!! This dustbuster got up so much hair and dust that I didn't even know was there. I found myself dusting up everywhere and lending it all my roommates. It was the first dustbuster that cleaned what it promised and so much more. Highly recommended and a great value to price ratio!!
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