Most helpful critical review
352 of 375 people found the following review helpful
A disappointment, but serviceable.
on February 5, 2011
I purchased this hand vac a couple of weeks ago for use at our vacation home. It is intended to replace an old dustbuster, the battery of which was kaput. In our other home we have the previous model--the B&D PHV1800, which we like a lot--I would give it 5 stars.
The newer model is a disappointment for several reasons--
1. Cleaning the filter is much more complicated. One must remove the entire chute and canister in order to get at the filter.
2. As mentioned in another review, the chute is susceptible to having contents of the canister fall out once the vacuum is turned off. If one empties the canister after each use, this isn't too much of an issue. Ordinarily, after cleaning up a few crumbs or a bit of sand, we would not go to the trouble. This thing is for convenience, after all.
3. No way was provided to hang up the vac when not in use. Although the charging tray for the 1800 was cumbersome, it was better than having to put the device on the floor or a shelf for charging. We finally tied a loop of nylon cord around the handle in order to hang it on a hook in the closet.
4. But the final, fatal flaw: After the first charge, the battery could never be fully recharged. The device ran down within 20-30 seconds, even after an overnight charge. Our other one, after a couple of years use, still has full power for 2-3 minutes. So the one we were sent had a bad battery.
At first we found that the 1810 had good suction and from that standpoint performed in an equivalent manner to its predecessor. We developed workarounds for the spillage, storage, and cleaning issues. But when it finally was evident that we had a faulty battery, that was the last straw. We returned the device to Amazon for a refund. I must say that since the return was within the 30 day window, Amazon was amazing! No complaints there.
All this having been said, when we get back to our vacation place, we plan to order another one of these. If the battery works satisfactorily, giving us the same use as our 1800, I will re-review and give the item 3 or maybe even 4 stars. If you get one, be sure to use it a lot in the first 30 days. If it doesn't live up to your expectations, you can use Amazon's great return policy and get another device.
September 25, 2012 update to review:
We did reorder another of these hand vacuums. The battery on the replacement does hold its charge reasonably well. We have now had it for >6 mos, and it continues to function well in regard to its use. Items 1-3 above are still somewhat vexing, but eventually one gets accustomed to the routine.
I changed the review to 3 stars (instead of the original 1 star) to reflect the device's good suction, the length of time it can be used before running down, and its convenience. Not as good as the 1800, but satisfactory.