Customer Reviews

Black & Decker DCM2000W SmartBrew Coffeemaker

5 star:		(8)
4 star:		(7)
3 star:		(4)
2 star:		(4)
1 star:		(16)

 

 

We love our coffee and it's not unusual to go through coffee makers quickly. Withen the past 4 months I have bought 2 Black & Decker coffee makers. The first one was a CM100 series. It leaked like a sieve when pouring so I decided to use it as a "back up" and get a new one. I then purchased the DCM2000 series. Quite disappointed to find the same problem. Not only does it also make a mess when pouring but because we weren't diligent wiping off the bottom after every use, the finish is coming off the hot plate.
I won't buy this brand again.

Gotta say that I think B & D have done some re-engineering on this item since these initial reviews were written, based on all the problems which I haven't experienced in the week since I've purchased this. The brew-interrupt works fine, the heating element doesn't keep working after the water has gone through, and the spout on the coffee pot itself works perfectly. Might also note that some of these reviews really refer to another model. This has no timer on it. You turn it on, you turn it off. And, at least for me, everything works perfectly.

Update 10/24/2011 - coffeemaker died after only three years...back to Mr. Coffee

Do not buy this product or any other product with the Perfect Pour Carafe. The brilliant designers at Black & Decker thought that they would improve on a centuries old design by incorporating a plastic spout on the glass carafe. The problem is that the coffee flows in between the two and on to the floor or whatever else you are pouring over. Nice work guys. One call to their Customer Service line was cut off. On the next I chose the option to leave a message and be called back--unfortunately the mailbox was full. I guess the poor product deserves poor customer service.

Oh my god, what junk. It spits, it sputters, it belches steam like a decrepit clothes iron. The heating element ticks nonstop; I can hear its staccato ticking and clicking all the way in the living room. It's annoying as hell but more than that, it's disconcerting. Is it on the verge of shorting out? Will it catch fire, set the kitchen ablaze? Gives a whole new meaning to the phrase "coffee nerves."

What's more, and this really pissed me off, the Pause-&-Serve feature works ONLY if you remove the carafe (which is supposed to activate the pause but doesn't), stick your finger in the streaming hot coffee, and manually and forcibly depress the pause button. Even then it pauses only a second, IF you're lucky. So to avoid a mess you take hold of that carafe and hurry like a madman to pour--slopping coffee all over the place--but you needn't have bothered because right away coffee's streaming down, bubbling and boiling and cooking on the burner. Without wiping up the spill you jam the carafe back in place (what else are you going to do?--it won't stop) where of course it starts to scorch and smell. Now I ask you: what do you look forward to smelling while your morning coffee is abrew? Brewing coffee by any chance? You'd be out of luck with this machine. Today it produced an odor that was like a mix of burning plastic and cat pee.

Finally, whether you pour hurriedly or with the utmost care, the crummy carafe always makes a mess. It leaked every time I tipped it to a cup. The Black & Decker DCM2000W SmartBrew Coffeemaker is so junky it would be overpriced if they gave them away.

We chose this make and model mainly for the rating it received in Consumer Reports magazine. When we read the reviews on Amazon, we were a little worried that we made the wrong choice.

We received it and have been using it for about three weeks now and we use it every morning. It's great. It does everything a coffee maker should do and the carafe pours great. One of the best Coffee Makers we have ever purchased.

This is not the 1st Black and Decker appliance that we have had but it's right up there with some of the best. I'd recommend this product to anyone that wants a simple, non-timer, 12 cup Coffemaker! It's easy to clean and fill and the window that shows the cups to make is very well done. On both sides of the coffeemaker for convenience. I rated this the highest because it is the best for the price also!

My husband and I have used this coffee maker for years. It brews excellent coffee, is quiet, and has the feature where you can pour a cup of coffee before the entire pot is ready. The area that holds the coffee grounds has a latch on it that rests against the rear of the carafe when it is in place on the heating element, so when the carafe is pulled away, the drip spout closes, and when the carafe is placed back on the burner, the drip spout is opened again, and brewing resumes. This feature is usually only found on very expensive coffee makers. Leave it to Black and Decker to make a lovely to look at, wonderful coffee maker. This coffee maker also comes in a version that has a timer on it. Amazon sells that coffee maker as well. It is $10.00 more, and if you want that feature, you can purchase that one instead. It is exactly the same coffee maker, only with the clock/timer on it. Also, I've always removed the lid on the carafe permanently, that way it is alot easier to wash each time and does not affect in any way the working of the unit.

Our first Black & Decker coffee maker didn't even last a year. . . the water pump stopped working. We took it back to Wal-Mart for a replacement and was sorely disappointed that the new Black & Decker carafe dripped no matter how careful or slowly we poured. It's strange because it looked like the same design as the last one which didn't leak. Back to Wal-Mart for our money back. Now we are wondering if there is a coffee maker out there that can make a good, hot cup of coffee that is convenient, easy to use & clean, drip free and still reasonably priced. Also bought a Black & Decker iron that leaks like a sieve. Perhaps B & D needs to go back to the drawing board and design products that are leak proof!

This coffee maker has served me well. I've owned it for almost 2 years and altho we don't drink coffee every day, it gets used 2-4 times per week. The carafe is a tad difficult to seat properly but once you understand that it fits only one way, you get used to it. The top sometimes drips water onto the counter after it has brewed, from condensation. I like the non-drip spout on the carafe and the programable pre-set feature. I would recommend it, especially for the price.

This coffee maker actually makes a good size 12 cups. It is easy to fill. The coffee stays nice and hot. Pours easily. What else do you need. The only problem I found was the top does not stay completely closed.