Customer Reviews

Black & Decker DCM550 SmartBrew Auto-Off 5-Cup Coffeemaker

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1 star:		(2)

 

 

Gone through 2 of these in 7 months. first one had the hot plate quit after 4 months. Called B&D and they said to take it to the nearest repair center (160 miles away). So I bought another one (only $15 on sale - less than gas to go to repair center)This one quit working altogether after 3 months. Wouldn't take another one if they gave it to me

I purchased the same machine (12 cup) at an excellent sale price.... Worked for two months and just quit. Contacted Black & Decker and received a curt answer (they could direct me to nearest repair center). This is second time I had problem with Black & Decker Coffee Maker. "Fool me once it's your fault .. Fool me twice it's my fault.." So it was my own fault but there will not be a third. They should stick to tools!

This is my second one within a year. The first one started to make noises that I actually thought it was going to explode. I called B&D and said they to cut the cord off leaving the plug.
Within a few weeks, I had a brand new one.
The plate leaves burn spots that cannot be removed and it's kind of hard to clean entirely. Even the pot.
It's a good starter coffee machine until one can save enough $$$ for a Braun.
The machine has been discontinued so that should say a lot.