Customer Reviews

Black & Decker Steam Xpress Iron

5 star:		(1)
4 star:		(1)
3 star:		(1)
2 star:		(5)
1 star:		(10)

 

 

I bought this iron less than two years ago. When it works, it's fabulous. However, the cord (where it connects to the actual iron) is shorting out. Or, it gets so hot that it actually burns my hand as I iron. This machine is not safe!!! I'm going to write to Black and Decker to let them know. Avoid this at all costs!

Like most of the other reviewers, I also purchased this iron. It irons clothes perfectly -- does a really good job of removing wrinkles. However, I am now experiencing the same problem with the iron; it cuts on and off at will. It behaves like a spoil baby or toddler that will only turn on if I hold it in my hand and then as soon as I put it down it cuts off.

If you are considering purchasing an iron look elsewhere, the lifetime of this iron seems to be about a year or less.

The first time I bought the iron, it shorted within a week. It would auto shut-off every minute. I called Black & Decker customer support and they asked me to return it for a replacement. I was ok with the replacement but it started behaving just the same (auto shut-off) within two weeks. I called them again, and they replaced it again. The sequence of calling and returning continued for a while (I had five irons replaced!). The fifth one did work for over one and half years. But last night, it shorted out again. Had a tough time deciding what to wear this morning to work! I am definitely not buying a Black & Decker iron again.

My mother gave me a Black & Decker SteamXPress 680 as a gift over 10 years ago. The balance is ideal, the weight incedibly light, and the settings are consistent with the readings. I have put it through the ringer - abusing it like none other, including dropping it numerous times. I have used hard water and scented linen water for steaming, and it still didn't become gunked up or rusty. With the plate's non-stick coating, I never had problems with starch build-up. It finally started to have problems as it approached year 11 of use: the automatic shutoff has become entirely too touchy, shutting off the second you turn the iron horizontal and place it on the clothes. There is an audible "click" when it switches off. If you continue to hold the iron horizontally after it shuts off, the iron cools relatively quickly and it begins to leak. A rather unfortunate end to what has become a beloved old friend. I do not look forward to finding a suitable replacement.

Here's what really happened. B&D realized how great they were with power tools so they decided to hire a bunch of COLLEGE INTERNS to see through the entire process of creating this iron! Automatically shuts off? No problem! I still get class credit!

PS. After it shuts off and refuses to turn back on, I've found letting it stand upright for about 5 minutes brings it back to life...for whatever reason...

Hassle? Sure is!

Deserves one star!? Sure does!

I was looking for the user's manual when I found these reviews. Same thing as all the others. The iron won't stay on now. The only reason it has worked for about 6 years is that I didn't use it often. Only in the last six months have we used it frequently. So it's worth about six months of use

We've had this iron for over 4 years and I loved it until it STOPPED WORKING this week. Same thing others have said- the on switch will not stay on, making the iron totally worthless. I'd like to find an iron that heats up as quickly, but doesn't fall apart after a few years of use.

I have had the very same problem that others listed. After a few years of use, the on switch just refuses to stay in the on position. What horrible quality!!!

I had the same problem as others did. After about 2 years, the iron won't stay on in the upright (veritical) position. It turns off. It stays on in the horizontal position, while ironing, as long as the cord doesn't jiggle. As soon as you set it down to move clothing, it clicks and shuts off. The steam was good on the iron.....but I will NOT buy another Black & Decker iron again !!!

I looked up this iron to tell my mom the model number, as she has had one bad iron after another and I am recommending this one to her. I am so surprised to see these negative reviews, I guess that most people who are pleased with their product don't feel the need to post a positive statement! So I will speak up in this iron's defense. We have used this exact iron for 2 1/2 years. It has never leaked, it warms up instantly and steams like a champ. And I must add that I have dropped the iron probably about 20 times over 2 1/2 years, and the only thing that happens is the blue knob falls off, but it snaps right back on. Other than that it continues to work perfectly. So I definitely describe it as durable and recommend it!