Customer Reviews

Black & Decker WBM500 Belgian Waffle Maker

5 star:		(6)
4 star:		(15)
3 star:		(3)
2 star:		(13)
1 star:		(46)

 

 

I would not recommend this waffle-maker. The lower handle provides a place for batter to ooze into, and it can't be cleaned out! And you can't unscrew the screws to get at the area. The light timer makes dark waffles, not to my kids liking. I'm ready to pull my old waffle maker out of the attic!

Like the other reviewers, I agree that this waffle maker is hard to clean, especially in the front. There is a nickel-width gap where all the spillover can get into. It's very hard to clean that gap out. Also, it DOES overcook the waffles. So, don't follow the timer. Cook for 2.5 minutes and it's perfect. Decent sized waffles. Looks nice with the chrome finish.

Got two waffle makers for Christmas. (the list you know) Really liked this one because it looked nicer and the brand gave it the appearance of being more expensive. We kept the other one, as we like to make a bunch and freeze them, so two would work fine. Well we had a problem with this one right away, and my DH called B&D and they sent us a replacement. The replacement broke, guess where? , at the hinge! So we've been using it for the last 6+ months like it is. Am currently shopping Amazon for a professional one like I saw at Costco.

The cheap plastic hinges broke after 2 months normal use.
Further, Amazon gives you the run-around trying to return
it.

Worked fine for about 6 months and then the inner surface failed. I'm not sure precisely what happened but some part of the surface coating wore off and now it's impossible to make a waffle that doesn't stick completely to the waffle iron. A complete waste of money!

This waffle maker broke at the two hinge pins within one year of purchase. Parts are not available. Top is hinged to bottom with two small plastic caps that are poorly made at best. Unable to repair had to throw it out.

This is the worst waffle maker I have ever owned!! I purchased it on 5/13/08, paid $33.00 for it, and have been trying to make it work ever since. I just thought maybe it needed a break-in period, but I now know it is just a piece of junk.
As per instructions, I am not to use spray oils, only liquid. OK, definitely inconvenient, but I did, and continue to do, as instructed. And the waffles stuck, and continue to stick, every single time unless we cook them so long they are nothing but a crunchy, broken, mess, and it is impossible to clean. I have tried different recipes and different cook times, all with the same result. This is just too much work for a waffle. I do not know what Black & Decker used for a surface, but it is horrible. I am frustrated every time I use it, and I can't believe with today's technology they choose to make such an inferior product. There was a day when the Black & Decker name meant quality, but no longer. I absolutely detest spending money on a product that is bad, and I feel completely cheated by them for putting it out on the market. Plus, I am now angry over a stupid waffle maker. I did not even want to give it one star.

If I could I would give this item 0 stars. It broke after one usage. If it actually did work I wouldn't buy it anyway. The plates aren't removable making it hard to clean.

Why would anyone design a waffle maker that is hard to clean? If you like spending your time picking waffle batter out of crevices with a toothpick then this is the waffle maker for you. You also have to remove the waffle before the light goes out or it will be overdone. I judge when I should open the lid by the amount of steam coming out but should I have to? Don't companies test their products before putting them into production? I won't be buying anything by Black and Decker again.

Well it made good waffles, but one day the hinge pins broke. Black & Decker told me when I called that they do not sell replacement parts for it. I guess they want you to buy a new waffle maker, which I will. But you can bet it won't be Black & Decker. I don't care if it's just a waffle maker or if it's a car, the company that sells a product must stand behind it or I'm looking elsewhere. And that goes for Black & Decker drills, saws, and other tools as well. I'm done with them.