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560 of 579 people found the following review helpful:
3.0 out of 5 stars
Didn't live up to my expectations of a BlackBerry, December 8, 2008
This review is from: BlackBerry Storm 9530 Phone (Verizon Wireless) (Wireless Phone)
I knew this was going to happen. Research In Motion (the makers of the BlackBerry series of smart phones) finally made a product that didn't live up to my expectations.
I'll tell you more in detail below, but first a bit of history: At my 9-to-5 job it is one of my roles to manage a BlackBerry server and 50-odd BlackBerry phones, so I've used every model of BlackBerry available in the US for the most part in some capacity or another.
Currently, I have a Verizon BlackBerry Curve at the office. My current home cell phone is an iPhone 3G. I asked our corporate Verizon representative to send me a demo of the Storm, because I've had a lot of BlackBerry users at work asking me when we were getting them (due to the media saturation of the commercials and the general coolness factor of how the phone looks). So I felt it was my duty to get one in for review so I could make an educated decision about recommending this thing to upper management and other people who may be interested in it.
A lot has been said about this phone in reviews by other technology journalists on the web (David Pogue of the New York Times for instance, and Walt Mossberg of the Wall Street Journal), some positive, some negative. I used the phone for a solid 4 days of testing and one software upgrade (to try to fix an issue, more later on that) before deciding to write this.
I'll go over some key items about the phone in a few sections, the stuff that's important to me as a consumer. Things that have been in BlackBerry OS forever (such as push email, calendar sync, etc) are really not that noteworthy to me, and I won't talk much about those. I can, and will compare this phone to the iPhone 3G though, simply because RIM was definitely aiming right at Apple when designing this, I have no doubts about that.
Phone Design
The BlackBerry Storm is a slick looking phone -- which elicits the expected reaction from nearly everyone you show it to. It is very heavy feeling, about the same weight as the iPhone 3G. I would say it feels solid, but then you press down on the touchscreen itself (since it is one large button), and it wobbles and leaks light in from behind the screen. It is not the most comfortable phone to hold, but then again I don't think the iPhone wins in that category, either. Both of them could benefit from the rubberized grip of the BlackBerry Curve (or other phones that actually seem like they're designed to be held).
Underneath the black aluminum battery cover (yes, unlike the iPhone the battery can be removed - score 1 for RIM), there is a removable 8GB MicroSDHC card, which is a great thing for them to provide. The last generation of BlackBerry phones (The Curve and Pearl) include a MicroSD card slot, but they didn't give you a card with the phones. 8GB is more than enough for a decent amount of media and pictures. It also included a Verizon SIM card (which I think is a placeholder, since Verizon doesn't sell GSM phone service). I've been told that this can be unlocked just as easily as other BlackBerry phones so you can roam the world with it easily (this is another thing the iPhone 3G requires hacking to do.)
RIM abandoned the standard Mini USB port they've used for several years for a new "Micro" USB port for charging and connecting the phone to the computer. This means all your old BlackBerry chargers and any wired peripherals won't work with the new phone. This is kind of a letdown for me as a BlackBerry administrator, simply because we have dozens of perfectly good spare BlackBerry car and home chargers that are now useless if we move to the Storm.
The Screen
The screen is one of the better things this phone has to offer. It has a 3.25', 480×360 pixel screen, with very easy to read text and a very bright backlight, with a nice glossy sheen to it. I really have no gripes whatsoever with the actual screen in this phone by itself, if I don't take into account the way or manner information is displayed on it or it's "click" function. It is better than the iPhone's screen in both clarity, size, and general readability.
The Accelerometer
This is the first BlackBerry with an accelerometer in the device. Again, another thing I believe RIM decided to copy from the iPhone (even though the iPhone is not the first device to use something like this, it's the first one to do it right in my opinion.) I found the sensor had major lag issues (even after a software update to the 4.7.0.75 leaked firmware!) with moving from portrait to landscape. Sometimes it took up to 4 seconds for the phone to change back from landscape to portrait with nothing else going on. This is simply unacceptable. It would inadvertently switch screen orientation at random times when it wasn't necessary to do so, and it confused all the users I gave the phone to. The final straw with the accelerometer is for some reason RIM believes that if you have your phone locked, it should still change orientation from portrait to landscape. I honestly can't figure out why I'd want my phone sitting there in my pocket switching orientation when it's locked and not being used. I hope they fix this in a software update.
The Keyboard
The screen being covered in its literal sense, I'll discuss the biggest part of what makes the Storm the Storm: The keyboard and its role in the UI. RIM decided in the BlackBerry Storm's development to eschew the traditional BlackBerry keyboard for two different "touch" keyboards. These both are familiar to older users of BlackBerry phones: The "SureType" style in the 7100 series and Pearl (2 letters per key), active while in Portrait orientation, or the QWERTY style (full keyboard), like in the Curve, 8700, and 8800 series, which is active in landscape orientation.
However, the old keyboard layouts work completely differently in the Storm -- because they are now part of the touch screen and are activated by "clicking" in the entire screen while your finger is over the corresponding button. The screen acts as one giant button that you press in with every letter press, icon click, or menu selection.
I've found typing for any period of time becomes tiresome after only a minute or so, and it seems like way too much work even to just send off a small text message. The auto-correction software (SureType) seems like it isn't as effective as it was in the BlackBerry Curve, and sometimes the phone simply types letters that I didn't press, even though it looks like I'm pressing the right one due to the blue "halo" around my finger as I hover over the letters.
The keyboard isn't completely missing. There are still 4 physical buttons on the front of the phone, which include the typical SEND and END keys, the "Menu" key, and the "Back" key, both of those last two are holdovers from previous BlackBerry incarnations. I'm kind of surprised they couldn't find some way to integrate these into the touch screen.
If this review was trying to convince me to buy this phone, this keyboard would be the deal breaker. I can't stand it. People who might peck one or two characters every 5 seconds might not care about how bad this is, but for me, it was infuriating to use it. I can type on my BlackBerry Curve at approximately 30 words a minute. The iPhone 3G? maybe 20-25. This was much, much less than that. I'm extremely disappointed; one of the huge advantages of BlackBerry was their highly efficient keyboard and the "Pearl" (or scroll wheel in the older generations), and that speed and fluidity is completely obliterated with a keyboard UI that just doesn't work. I had several non-techie users at my office try to type on it who were BlackBerry users, and they either typed incredibly slow or were just confused by the new keyboard.
The Touch Screen, And It's Role In The User Interface
In general, the touch screen functions are a good effort for a phone if you ignore one thing: the existence of iPhone. Apple clearly invested much, much more time into usability and interface design here than RIM did. A few things about the iPhone that you don't notice you miss until you use the Storm are the ability to quickly "flick" through lists of items, multi-touch capabilities like pinch gesturing, double-tapping to zoom smoothly into/out of web pages, and smooth scrolling through websites. All of these things are not something the Storm does well (or at all in some cases), and I'm sure I'm missing a lot more here. Maybe its related to patent issues, but the touch screen in the Storm just seems dumber than the iPhone touch screen. That's about all I can say about it.
Research In Motion has not paid enough attention to the menu UI in regards to making it easy for people to "click" on menu items, either. They are too small for even my (not that large) fingers to consistently press in properly. Making calls from the old UI was simple: Start dialing from the home screen. Now you have to press the SEND button to get to the call area, or click on the call log, which wasn't immediately apparent to any veteran BlackBerry user I showed it to.
The Apps
As of right now, there's really little that is new or interesting about the applications bundled with the Storm. VZ Navigator is included, which is a turn-by-turn GPS application that has a lot of good Points of Interest and other neat features. Unfortunately Verizon charges $10/mo for this feature, which is really not worth paying a monthly fee for. There's not a good turn-by-turn GPS on the iPhone right now, but if it cost $10/mo extra, I wouldn't buy it anyway.
Refinements to BlackBerry OS 4.7 to make it look very pretty are great, but those were done in OS 4.6 already for the BlackBerry Bold (a far superior phone for people who might actually want to type...
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662 of 699 people found the following review helpful:
4.0 out of 5 stars
Cool and smooth but not as smooth as my friends iPhone, November 25, 2008
This review is from: BlackBerry Storm 9530 Phone (Verizon Wireless) (Wireless Phone)
6-22-2009 foreword:
I'm going to make this foreword short and sweet, after trying my friends iPhone 3Gs it just blows away my Storm, the little advantages I once had with the Storm (copy and paste, movie mode etc.) are now mostly gone and between that and the much better software execution on the iPhone I am now suggesting that you get an iPhone if you don't care what carrier you use. For those of us with Verizon I hear our iPhone is on the way next year.
For those of you still interested in my journey over the past half year with a Storm compared to the older iPhone or if you still really want a Storm read on.
If you have to have a Blackberry but you love playing movies, songs and showing photos this is the one. If you need to type out hundreds of e-mails a week with one hand typing and one driving you need the more traditional Blackberries.
5-2-2009 Screen Clarity update:
The screen on my Storm continues to impress! Did you take some photos you really want to show off? Photos of the family, or say photos of Hugh Jackman and the cast of X-Men Origins: Wolverine at the World Premiere. You will always have them with you on your storm and they will look very impressive indeed. Click this link to see photos I'm showing off on my storm [...]
4-3-2009 Battery update:
I've noticed lately after several months use that my Storm's battery is luck to make it through the work day now. Not sure if it's the way I have charged the battery or it's already losing it's power to hold a charge.
Introduction:
My old Verizon XV6700 was giving out and I needed a new phone.
I borrowed my friend's iPhone and played with it and loved it. But then I found out Verizon Wireless does not allow me to use an iPhone. And then my friend told me about the dismal coverage and dropped calls using AT&T so I decided to go with something that Verizon has.
Review:
My first thoughts were what a slick looking phone. The Storm fit well in my hand and my pocket and the screen looked amazing: sharp, bright and great contrast. The local Verizon Wireless store copied all my contact info over from my XV6700 and I was on my way.
I loved the fact that I could open the back and replace the battery; memory card and SIM card myself.
My second thoughts were what a slow phone. It got faster after a while and you might not notice it if and this is a big IF you had not just played with an iPhone. But turning the camera from portrait to landscape mode is not even close to the speed and smoothness of my friend's iPhone. In fact none of the menus are as smooth and fast as the iPhone.
Multimedia Experience:
Now this is where the Storm really rains all over the iPhone's parade. The screen is much brighter and sharper then the iPhone. So much so that you can actually see every detail of a photo and watch a video outside in direct sunlight. My friends iPhone was pretty dim in direct sunlight. The speaker phone just blows away the iPhone, it's no contest not even close. Both phones take headphones and both sounded good listening to music through the headphones. I really like the fact that I can download TV shows and video to the Storm right on to the video card without using iTunes. But if you want you can sync your iTunes to the Storm just like the iPhone. You can also import playlists from iTunes or create your own right on the phone.
Desktop Software:
Blackberry Desktop Manager
The initial software I got with the phone Blackberry desktop manager was very buggy both on the work computer (Windows XP) and my home computer (Mac OS-X Tiger). Surprisingly the Windows XP version was the most problematic. At least after loading the desktop manager on my Mac and working with Blackberry phone support I was eventually able to setup and transfer iTunes songs, my address book etc to my storm from my Mac. I still haven't been able to get my Windows XP to do a correct sync.
V CAST Music with Rhapsody:
I'm sorry this software is just junk! Don't bother loading this hard to use featureless software on your computer use the Blackberry Desktop Manager and iTunes instead.
Storm VS. iPhone:
Phone
Storm wins (Storm has great call clarity with no dropped calls and really loud speakers. No matter where in our work buildings I went I could always place and receive calls with the Storm. The iPhone at times had no reception deep inside the buildings and when using the external speakers the Storm was the clear and loud leader. Both had good features for looking up contacts adding photos to contacts and controlling incoming and outgoing calls. Also lots of ring tone options and features etc. are available for both with the Storm being able to add ring tones by simply saving files to the correct folder on the memory card.
Screen
Storm hands down winner! (Brighter, sharper, clearer, more contrast)
Menus
iPhone hands down winner! (Intuitive to learn screen selections, smooth, refined graphics, slick transitions)
Typing
Updated 12-3-2008
iPhone hands down winner (with just a little practice on my friends iPhone I was typing away pretty confidently with little fatigue) My Storm on the other hand took a lot of practice and I'm still pretty slow. And the click to choose has inconsistent pressure with items clicked in corners harder to push then in the center which takes some getting used to as well. Also, there is no cursor guide scroll button / device. Which means when you want to select a different area of text you just typed on your Storm it's a frustrating thing. My old VX6700 allowed you to tab through areas and select text with precision. Before buying you may want to stop at a Verizon store and try typing for yourself just to be sure you like it. I can see it being good enough for causal users but not good enough for the average business person.
Storm Typing Tips:
I learned if you place your finger over the area and highlighted it first then press until the screen clicks you are more likely to get the right letter or number. Also make sure your finger is actually over the middle of the number or letter. I had an initial tendency to get the letter below to the right instead of the one I wanted.
Copy and Paste:
Storm hands down winner (Storm has it, iPhone does not)
Speed
Updated 12-06-08
The iPhone is still the winner after software update 4.7.0.75 but the Storm is now MUCH faster then it used to be. The iPhone still seems like an extension of your brain but the Storm is almost as fast now. And after the update the Storm no longer just sits there when rotating the phone from portrait to landscape mode like it used to. Now it usually rotates in less then a second.
Speaker Phone
Storm hands down winner! (Blows away the iPhone)
Music
Tie
Size:
Tie both are close enough in size the iPhone a little longer but thinner. The Storm a little heaver and thicker.
Battery
Storm hands down winner! (You can buy an extra battery to take along to swap out and it lasts a little longer). And as a bonus it charges really fast!
12-07-08 Update
Made a two hour call last night on the Storm including looking up several contacts and looking around on the camera for almost half that time during the call. I only used 1 battery bar up during that time!! I had 4 bars left on the battery meter after the call! I'm very impressed my old VX6700 would have been DEAD after a two hour call.
Memory
Storm hands down winner! (Again just like the battery you can buy your own memory cards and swap them out on the fly and even upgrade on the fly from the 8GB it came with to 16GB)
Service Provider:
Storm hands down winner (No comparison between the coverage and abilities of Verizon Wireless and AT&T.
Camera:
Storm hands down winner (the photos look better and it does video as well, the iPhone does not do videos).
12-07-08 Updated
The Storm takes the best quality photos for a phone I have ever seen. With that said I must at least mention that like all other camera phones I have tried taking a photo with it is a slow process indeed both in getting the camera to appear on screen and in getting the camera to actually take the photo after you have pushed the shutter button. You will not want to try and take any action photos with it. And yes the quality is better then other phones but no its still not as good as a regular camera.
WiFi:
iPhone hands down winner (the iPhone has it, the Storm does not)
Navigation:
I'm going to give this one to the iPhone even though they don't have the coverage area that Verizon has. It's much easier to navigate and there are nice little features on the iPhone like the ability to put a push pin on your map and have the phone give you the address then navigate you there. Plus you can use standard map or topographical on the iPhone. If the Storm has this capability I couldn't find it. Plus the iPhone could be setup and actually navigating before the Storm even got to the Navigation screen.
Computer integration:
iPhone hands down winner!! (No one is slicker then Apple at integrating a perhipials with their computers, it's not even close).
Storm VS Verizon VX6700
The Storm wins hands down in all areas save for a couple so I will keep this short and sweet.
The Verizon VX6700 has WiFi
The Verizon VX6700 integrates well with Windows allowing you to plug in...
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135 of 149 people found the following review helpful:
5.0 out of 5 stars
A great iPhone alternative for Verizon users., November 28, 2008
This review is from: BlackBerry Storm 9530 Phone (Verizon Wireless) (Wireless Phone)
If you have been researching this phone you are likely to have come across a lot of negitive reviews comparing it to the iPhone. I must admit that if Verizon had the iPhone I might have chosen it over this (at least until RIM releases a software patch or two). But as it is AT&T service is horrible, so the iPhone os not an option for me and those who prefer Verizon's service. If you want to stay with Verizon this is a great phone. Let me give a run down of its pros and cons.
PROS:
-It has great reception (the most important feature seeing as its a phone).
-Its a touch screen, which can be a pro or con depending on whether you can get used to a touch screen or not.
-Decent internet speed, even indoors.
-Good MP3 and video playing capabilities, on par with the iPhone I tried.
-A great camera as far as phones go. Obviously not a replacement for a stand alone camera, but no phone camera is.
-Unlike my old Curve you can use the built in GPS without paying for VZNavigator.
-Bright, clear screen that is much better looking than the iPhone I tried.
-Sleek look.
-Its a Blackberry, previous and current BB users will find a lot of familier features here.
-Does not require iTunes, but it supports it if you wish to use it.
CONS:
-Its slow. It often freezes while doing the simplest things like turning or switching menus. On the bright side this seems like it could be fixed with a software upgrade.
-Its a touch screen, which can be a pro or con depending on whether you can get used to a touch screen or not.
-Like the iPhone (and any other touchscreen phone), the on screen keyboard can take some getting used to. In this case the SureType feature in particular.
-Typicall early adobter syndrom. If you buy this you know that it is likely an improved version will be released in a year or two. Also as of right now accessories are hard to come by along with apps taylored to the Storm (luckely most Blackberry aps work on it). The last two issues will likely dissapear when the stores stock more accessories and the App Store launches next year (along with more 3rd parties supporting the Storm).
All in all I'd say if you want a an iPhone, without switching to AT&T and their lousy service you won't regret getting a Storm. I love it, and its likely to only get better through software updates. As for the price its basically $30 or $45 (depending on whether you need/want corperate e-mail or not) on top of your regular Voice plan charges, as is the case with all Blackberry devices.
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