49 of 53 people found the following review helpful
5.0 out of 5 stars If you have the required PC specifications, this is amazing
I read every review here before buying, and to be honest, you almost dissuaded me from my purchase. I figured that I would give it a shot. I spoke with Black Magic for a total of a few hours as well. They told me that I would need a 4 drive RAID 0 array to capture uncompressed HD, though I'm getting by just fine with a 3 drive array. Even then, I'm finding myself...
Published on October 28, 2010 by Jay Johnston
13 of 16 people found the following review helpful
1.0 out of 5 stars Not compatible with current chipsets
This product was evidently developed on the X58 chipset from 2+ years ago, that had a certain version of USB3 from Renesas/NEC. While it's common to think that later generation chipsets, such as HM76-77, would meet or exceed its requirement, they use another USB controller, with which this is not compatible, to the degree that it just locks up. The only way to find...
Published 15 months ago by green field
Most Helpful First | Newest First
49 of 53 people found the following review helpful
5.0 out of 5 stars If you have the required PC specifications, this is amazing,
This review is from: Blackmagic Design Intensity Shuttle for USB 3.0 Computers, Capture and Playback Professional Quality HDMI and Component Analog Video in Both SD and HD (Requires x58 based computer or better) (Electronics)I read every review here before buying, and to be honest, you almost dissuaded me from my purchase. I figured that I would give it a shot. I spoke with Black Magic for a total of a few hours as well. They told me that I would need a 4 drive RAID 0 array to capture uncompressed HD, though I'm getting by just fine with a 3 drive array. Even then, I'm finding myself capturing in compressed anyways because uncompressed 720p from my Xbox 360 takes about 8GB per minute, where compressed is closer to 500MB per minute, and the quality is still rather good, though not as good. Once I got everything set up and configured correctly, it has been making very high quality videos. One gotcha that I found was that if you don't have the 360 configured to output in the exact same way that you have the Black Magic software configured, then you'll just get a black screen, but if it's all set up correctly, you'll be good to go. I'm using a non-supported motherboard in the family of supported ones. I think it supports the GIGABYTE UD5 and I'm using the UD3 with no problems. My biggest advice for people thinking about purchasing this device is to do your homework and make sure that you have the necessary PC hardware before spending the money. Call Black Magic too...they will tell you if your system is not going to work. I'm loving it so far.
53 of 66 people found the following review helpful
4.0 out of 5 stars A good product if you know how to read.,
This review is from: Blackmagic Design Intensity Shuttle for USB 3.0 Computers, Capture and Playback Professional Quality HDMI and Component Analog Video in Both SD and HD (Requires x58 based computer or better) (Electronics)A lot of people have been complaining about this product not working on their computer. A large number of them are from people who don't know how to read. This is a finicky product - as stated clearly in the product's description, it requires USB 3.0 due to the huge bandwidth requirements of HDMI, and a motherboard with the x58 chipset. So all those people trying it on USB 2.0? Idiots.
I suspect that a lot of the other people who are complaining are people who ignored the "warning - read this before installing" insert that came with the product informing you to update the NEC USB 3.0 drivers and where you can update them. This product will not work if your drivers are too old. I can understand why people were having problems with a product geared at those who are technically proficient.
The documentation that comes with the product is very good - well illustrated, in color.
It's way better than those crappy HD-PVR type devices - because it can capture from HDMI, and most importantly, LOSSLESSLY, instead of re-encoding everything on the fly by itself. Those HD-PVR boxes produce horrible encodes; but if you take video captured losslessly from a Design Intensity Shuttle and do a proper encode later with x264, your video will look excellent.
So I give this product a high rating, because despite being very picky on what hardware it works with, if you've got the proper equipment it works well. Right now this is hundreds of dollars cheaper than any other HDMI capture solution on the market.
Before I end this review let me give you the few "cons" I noticed:
-It doesn't support 1080p60. This is what the Xbox 360 and PS3 output when set to 1080p. So you have to set them to 1080i.
-You have to have their software or VirtualDub open for the device to pass through HDMI to the output port.
-It obeys the law - meaning it doesn't work with HDCP-compliant signals. You'll have to order a separate piece of hardware to strip out the HDCP from the HDMI signal if you're using a device that puts HDCP on the signal. Xbox 360 outputs HDCP-free signal when playing games or at the dashboard. PS3 uses HDCP at all times so you have to use an HDCP stripper or use custom firmware and trick your PS3 into thinking it's a development unit - which allows you to disable HDCP. Blu-ray players, cable DVRs, etc. will all likely use HDCP.
-Default lossless compression is very hard drive intensive - requiring write speeds above 1 Gbps (120 MB/sec). If you want to capture video losslessly I recommend using VirtualDub instead of the default software with the modified huffyuv codec for HDYC. HuffyUV (HDYC mod) or AMV2MT both lower the maximum required speed of your hard drives from 1 Gbps+ to 300-500 Mbps (35-65 MB/sec). And yes, the video is still completely lossless (no quality lost.) Amazon is dumb and won't let you link to stuff in reviews so I hope you know how to use Google to find them.
Hardware tested on:
ASRock x58 Extreme3 motherboard
Windows 7 x64
13 of 16 people found the following review helpful
1.0 out of 5 stars Not compatible with current chipsets,
This review is from: Blackmagic Design Intensity Shuttle for USB 3.0 Computers, Capture and Playback Professional Quality HDMI and Component Analog Video in Both SD and HD (Requires x58 based computer or better) (Electronics)This product was evidently developed on the X58 chipset from 2+ years ago, that had a certain version of USB3 from Renesas/NEC. While it's common to think that later generation chipsets, such as HM76-77, would meet or exceed its requirement, they use another USB controller, with which this is not compatible, to the degree that it just locks up. The only way to find equipment that, (I can only assume), works with this device is to find a used, older generation motherboard, as any new product won't be compatible. Blackmagic will acknowledge this problem yet, won't assign a priority to a corrective update, but continue to offer the product for sale. It seems that they should either release an immediate fix for this, or remove it from the market, as the population of unwarned owners of these useless bricks is growing.
7 of 8 people found the following review helpful
4.0 out of 5 stars Works GREAT - IF you have the right hardware,
First of all, consider the absolute basics. The Intensity Shuttle tells you right on the box that your system MUST connect to the unit using USB 3.0 ports. If you look at your computer's USB ports, they will be BLUE as opposed to black. If your USB ports aren't BLUE, they probably aren't 3.0 ports and will not work with the Shuttle.
Secondly, just because you have USB 3.0 ports doesn't mean the Shuttle will work with your system out of the box. In addition to having the blue 3.0 ports, you will also need to have upgraded them to the latest drivers and firmware versions. You can check to see which drivers and firmware you are running by going to the "Start" menu, then to "Programs", and finding "Renesas Electronics USB 3.0 Host Controller Utility".
Your computer will NEED to have driver versions no less than 126.96.36.199, and firmware version no less than 3025. Don't worry if you don't have them yet, as they can be downloaded. This is more than likely the main problem most people encounter when having trouble getting the Intensity Shuttle to work, as they assume the USB 3.0 ports on their system will work, without having checked and upgraded their drivers and firmware to the latest releases.
If you have USB 3.0 ports and an internet connection (just in case you need to download drivers and firmware), an x58 based or later motherboard, as well as 4 GB of RAM and LOTS of hard drive space, you should have NO problem getting the Shuttle to work like a dream. This system was able to handle the shuttle with little to no difficulty.
Intel I7 950 CPU @ 3.46ghz
Asus Sabertooth x58 motherboard
6 GB DDR3 1600mhz RAM
ATI Radeon HD 6870 1GB GPU
1TB 7200rpm WD HDD
If your system specs approach or exceed those, you will be able to use the Intensity Shuttle. A few things you NEED to watch out for that may throw you off guard!!!
In order to capture video using the Shuttle, you must have the Shuttle AND its software configured to match the video source you are recording from. This has been a point of confusion leading many people to think the Shuttle isn't working, when in reality they haven't set the software to work in synch with the hardware. To even get a video feed to appear on your monitor using the Shuttle's Media Express software, you must first install both the Shuttle and the software, all appropriate drivers, reboot your system, and then access your Control Panel and access the "Black Magic Intensity Control Panel", and set the Shuttle to accept a video feed from your choice (HDMI, Component, S-Video, etc).
After having done that, you must ALSO set the software to capture footage that matches the resolution and framerate of the footage you're feeding into the Shuttle. For example, I recorded footage from a PS3 using component cables (you cannot record HDMI footage from a PS3 due to HDCP protocols) at 720p running 59 frames per second. In order to get a video feed on the monitor, I first had to change the Shuttles settings in the Control Panel to accept a "Component Video With RCA Audio" feed, and then change the settings in the Media Express software to accept a video resolution of 720p at 59 frames per second. Voila, the video feed from the PS3 appeared, and I was ready for recording. Don't worry, its really not as complicated as it sounds. Its just a matter of knowing where to go to access your settings, and knowing what they should be changed to, based on what type of video you are feeding into the Shuttle.
In other words, the Shuttle does not detect your video feed automatically. After the drivers for the Shuttle have been installed, you need to manually access your Control Panel, then find and open the mini-Control Panel FOR the Shuttle, and set it to look for video from the appropriate cables. After that, you need to manually set the software to look for video matching the Resolution AND frame rate of the video that's coming across those cables, be it 1080i, 1080p, 720p, etc.
ALSO, I would reccommend purchasing a reserve drive to store video. Uncompressed video files recorded from the Intensity Shuttle are HUGE!!! In some cases, a measly 30 seconds of 720p video is more than a gigabyte in size. Yeah, you read that right. 30 seconds of video = gigabytes of space eaten up! The quality is flawless, but space will soon become an issue. However, there are tricks that you can employ to deal with this problem. I usually import my raw video into high end HD video editing software, like Sony Vegas Pro 9, and render them into formats that preserve the most quality while shrinking the file sizes, like WMVs or MPEG2. Depending on your settings when rendering, you will lose very little quality, but its barely noticeable to the naked eye unless you're a diehard video enthusiast. However, its a small price to pay to have crisp, clean, high quality video to work with that doesn't eat up hard drive space, because if you plan on working with the Shuttle's Gigabyte-sized files, you'll probably find yourself strapped for space fairly quickly.
After I record video, I import that video into Vegas and render it into a format that's much smaller, but looks just as good (and sometimes better, somehow), to the naked eye. That way, my video files are usually around 300MB each instead of 1GB each. How you handle this problem is up to you, but really comes down to user preference and how much quality you want. Trust me, the Intensity Shuttle will give you all the quality you can ask for.
At any rate, I hope this review helps clear up most of the confusion surrounding the Intensity Shuttle, and gives you a rundown on what you'll need to get it working, and what to expect once you begin using this nifty piece of hardware. Remember, USB 3.0 ports upgraded to the latest drivers AND firmware are a must, plus having the Shuttle set to accept feed from the proper source, and having the software set to accept that feed at the proper resolution and framerate, are the most common problems people have issues getting past. Get these right first, and you'll be on your way to editing in no time!
The only reason I gave it 4 instead of 5 stars is because its tricky to set up, and currently, the system you will need to make the most of it will be pricey. With patience and attention to technical details, the Intensity Shuttle WILL work, but make sure you have the right hardware before buying it.
10 of 13 people found the following review helpful
3.0 out of 5 stars Frustrating, works ok eventually.,
System this was installed on:
EVGA EVGauge ECP V4 Intel P67 DDR2 1333 Extended ATX Motherboards 160-SB-E679-K2 with bios update 119.
Intel Core i7-2600 Processor 3.4GHz 8 MB Cache Socket LGA1155
2x Kingston Technology Hyper X 8GB 1600MHz DDR3 Non-ECC CL9 DIMM (Kit of 2) T1 Series KHX1600C9D3T1K2/8G
EVGA GeForce GTX 560 Ti DS Superclocked 1024 MB GDDR5 PCI-Express 2.0 Graphics Card 01G-P3-1567-KR
EVGA GeForce GT 520 Graphics Card Video Card 01G-P3-1526-KR
2x Western Digital Caviar Black 1 TB SATA III 7200 RPM 64 MB Cache Internal Desktop Hard Drive Bulk/OEM - WD1002FAEX non-Raid on Sata3
4x Western Digital Caviar Black 2 TB SATA III 7200 RPM 64 MB Cache Bulk/OEM Internal Desktop Hard Drive - WD2002FAEX in Raid0 array on Sata2
Some old DVD-RW Drive on HighPoint Rocket 620 2 SATA Port PCI-Express 2.0 x1 SATA 6Gb/s Controller
Windows 7 SP1 x64 Pro
Confirmed /working/ on a P67 after lots of frustration. Tried lots of driver versions and combinations, be sure to be using the latest drivers and firmwares of /everything/. The FTW model of the P67 uses a VIA USB3.0 chipset (this is the one I have). The SLI model seems to have an NEC chipset, while the mini model seems to have an ASMEDIA(?) chipset. So YMMV if you get one of the other ones.
Tested with a Xbox 360 Demo Kit (for Developers) and a Hannspree ST259MUB 25" 1080p 60Hz LCD HDTV.
Modes that I got working were:
HDMI (HDCP disabled on Devkit): NTSC (480i), 720p59.94 (720p), 1080i59.94 (1080i).
Component: NTSC (480i), 720p59.94 (720p), 1080i59.94 (1080i).
S-Video: NTSC (480i).
Composite: NTSC (480i).
The Shuttle does NOT support the required 1080p resolution for the 360, which is 1080p60 (not 1080p59.94, even though 59.94 seems more inline with other results).
A retail 360 can be used with this over HDMI, component, s-video, or composite. HDMI will work most of the time, unless a game turns on HDCP specifically. Most games do not. All movies do.
A retail PS3 can be used with this over component, composite, or s-video. HDMI rarely works with retail PS3 because they always have HDCP on. Supposedly an HD-FURY2 can help with this, I have not tested it yet.
A PS3 Devkit can used with this over HDMI, component, s-video, or compisite as HDCP can be disabled on them (also disabled movie playing).
A Retail Wii or Wii Devkit can be used with this over component, s-video, or composite.
Captures were confirmed to be in 8bit YUV as AVI, 10bit YUV as AVI, Motion JPEG as AVI, and 10bit RGB as DPX. Hardware does NOT claim to capture 4:4:4, only 4:2:2; I did not verify this. I had a dropped frame every so often, but this might have been cable noise. The software never complained about bandwidth being exceeded (which some people report as happening when they get dropped frames).
I had to reboot the machine any time I made a setting change either to what type of input to capture or what resolution/refresh rate for it to actually work. Resolutions were not autodetected from source, they must be manually set in software after setting it on source. If the device or cable were jostled, the software would typically corrupt the current capture file, crash/freeze, or BSOD. Sometimes changing a setting would crash/freeze or BSOD.
Pass-thru ONLY works when the BlackMagic Media Express software is running AND focused.
Pass-thru seems to always upscale/downscale output from selected input (I had selected S-video input and realized it was outputting on HDMI). Both pass-thru and Media Express preview both appear to have little to no delay/latency.
When playing back a capture through the Media Express software, it gets routed to the outputs of the device so that it is viewable on the TV plugged in.
Ultimately, I returned this product as it was too finicky and did not capture the resolution/refresh rate that I needed even though it was advertised as "Full HD".
Edited: Corrected X360 1080p refresh rate.
9 of 12 people found the following review helpful
1.0 out of 5 stars Incompatible and poor customer service,
i7 2600k (overclocked to 4ghz)
4 5400 RPM 2tb Hitachi drives (red write speeds over 550mbps)
dual gtx 560 graphics cards
CS5.5 masters collection
Gygabyte z68 motherboard
According to their website my hardware falls under the "or better" category because i bought the latest versions of the suggested products.
I went through their instructions multiple times making sure i had the latest firmware for my USB 3.0 and all other
After going through multiple rounds of technical support taking me outside of my return window for this product I ended up with this information about my motherboard
"For now we are going to say they are not supported." Now I am left with this $200 piece of hardware that the seller will not take back, the manufacturer has left me with unsupported hardware and no solutions. I was going to go ahead and buy a PCI-E USB 3.0 card to use with this but the ones suggest by the manufacturer are either discontinued or as far as i can find no longer for sale. Their list of compatable hardware, however, has not been updated since the release of the product.
I read a lot of reviews for this product that seemed like relatively technically unskilled users having problems with hardware not being up to par. Well I have 4 years of video editing experience and before that 5 years of computer support and repair. I can tell you for a fact that this product has poor compatibility and unless you buy the exact hardware listed on their website and ignore the fact that this is now 2 generations old, you WILL NOT be able to get this to work.
Please, I beg of you. DO NOT BUY THIS PRODUCT. Buy the Matrox or the Motu box. Or maybe buy the PCI-E version of this product. Buy anything but this. I know its the cheapest and seemingly most versatile product for capturing HDMI on the market but I promise that the time you will spend pulling out your hair is well worth the extra money for a more expensive option.
2 of 2 people found the following review helpful
1.0 out of 5 stars Only works on older USB 3.0 Chipsets,
Spent over a week, then we call tech support and they tell us that only like 4 older chipsets are supported, if you buy the correct computer of like 3 available then it will work for you. Or, you can build your own computer from scratch (using the correct mother board, etc.) and it will work. Check the forums on the BlackMagic website
It's full of people with problems with this product.
I don't recommend you waste your time with it.
6 of 8 people found the following review helpful
4.0 out of 5 stars Works BEST with SSD (Solid State Disks) 720p 1080i 1080@24 1556@25,
The shuttle installation on my new VAIO i7 laptop (VPCSA3BGX/SI) upgraded with 8GB RAM and 512GB SSD took minutes. No upgrade of bios or drivers was necessary. After configuring BM inputs and outputs and connecting video source and monitor, the picture appeared instantly on my computer allowing me to capture everything also through HDMI source from SD to HD including 720p, 1080p24, 1080i and even 2K 1556@25. No single error or warning message was seen during operation.
This is amazing product for fair price. It offers unprecedented capabilities if you connect it with high end computer. Although Sony notebooks are not listed on manufacturer website as recommended machines, it does not mean they are not good for the shuttle. In fact any laptop with i5 or better processor equipped with 2nd generation SSD disk should handle shuttle. No need for a large and inconvenient desktop. Consider becoming portable when choosing your new machine for Blackmagic Intensity Shuttle. It makes things much easier whenever you're a video amateur, semi or professional.
I would give 5 stars only if product was equipped with quick start guide. Without it may get some users confused especially when it comes to included software disk which btw is useless when you plan using only BM capture software downloaded from manufacturer website.
I have uploaded BM Disk Speed Test result screenshot into product gallery.
16 of 23 people found the following review helpful
5.0 out of 5 stars Works Great with a Compatible x58 based System,
We strongly recommend that you ensure full system compatibility before laying down ~$200 on the Intensity Shuttle, let alone anything else for that matter. If your system bus doesn't meet the 5Gb/s bandwidth requirements of the Intensity Shuttle then you might be better off with the PCI-e based "Intensity Pro" and if you don't have a free PCI-e slot then you might want to check out the external USB 2.0 HD PVRs offered by Hauppauge, Avermedia and Elgato.
A few minutes on the manufacturer's web site, Blackmagic Design, will lead you to their FAQ on their USB 3.0 products (which we also posted as a Discussion at the bottom of amazon's product page), such as the Intensity Shuttle, outlining what exactly is required for a system to be able to use said product(s). Blackmagic Design employees also post on the their dedicated Creativecow forum, where you can also get support from fellow members. A lot of valuable information can be found there regarding their products, including the Intensity Shuttle, which helped in our system build and eventual purchase of the Intensity Shuttle.
As specifically stated on that FAQ, "Intel X58 series motherboards with onboard USB 3.0 support are required to support Blackmagic Design's USB 3.0 video products. The onboard USB 3.0 support of other motherboards, such as the P55 series, cannot be used." If you are using a P55 / x58 motherboard, or any motherboard for that matter the PCIe slot you are using must support the full 5Gb/s bandwidth currently requested by the Intensity Shuttle. This is in addition to needing the USB 3.0 card to be in a x4 PCIe or x1 PCIe 2.0 slot of the motherboard.
The produdct will display a bandwidth error message if your system does not meet the 5Gb/s bus speed requested by the Intensity Shuttle. If you are unsure of your system's bus speed, then you should contact the manufactuer of your board, ask for help on a relevant computer forum, and/or download one of the various programs designed to provide system information about your computer.
Blackmagic Design specifically lists in their FAQ four seperate x58 series motherboards that have been verified to work with their USB 3.0 products, and those include the "ASUS P6X58D-Premium, ASUS P6X58D-E, Gigabyte GA-X58A-UD7, and Gigabyte GA-X58A-UD5."
In addition, USB 3.0 Expresscard Adapters for laptops will NOT work as the USB 3.0 Host Controllers used in these adapters DO NOT currently meet the requested bandwidth requirements of the Intensity Shuttle.
For reference, here are our system specs:
ASUS P6X58D-E motherboard.
Intel i7 950.
Windows 7 64bit Home Premium.
12 GB RAM.
1 TB HDD(WD1002FAEX).
* Please Note, this system was built to be compatible with the Intensity Shuttle.
As per the "Read me before you install" PDF included with the Intensity Shuttle, and found on their web site, we identified the Driver and Firmware version of our USB 3.0 Host Controller. Since ours need to be updated to work with the Intensity Shuttle, we went to the link included with the previously mentioned PDF and downloaded the required files. Updating the Drivers and Firmware was straight foward and a breeze.
We then downloaded and installed the latest "The USB 3.0 Desktop Video drivers" and "Media Express" software direct from Blackmagic Design's web site as the versions included with the Intensity Shuttle are not current.
The Intensity Shuttle was then connected to our computer and our Xbox 360 via HDMI at 1080i. Next, we went into the "Blackmagic Control Panel" in the "Control Panel" of our Windows 7 computer to ensure all the inputs/outputs were set to our needs, HDMI video and audio. We then launched "Media Express" and set the "Preferences" to our needs for recording from an Xbox 360. We are using the compressed MJPEG codec at 1080i59.94FPS which works flawlessly even on our single "WD Caviar Black" HDD.
Right out of the gate the Intensity Shuttle has worked great and is definitely a better overall product from it's similarlly priced competitor's NOT to mention the previous PCI-e based HDMI Intensity Pro. Being powered directly by the USB 3.0 connection is nice since we don't have to deal with an additional AC adapter and can easily unplug the device when it's not in use. Please Note, that the Intensity Shuttle must be plugged in and the Media Express program must be running (active/inactive) for the outputs to work. We typically unplug the input and directly connect it to our display when we are not recording footage on the Intensity Shuttle. That way we don't have to have our computer on all the time while using the source device(s). Since the Intensity Shuttle is an external device it can be placed right out in the open, and it's convenient to not have to reach behind a computer tower to connect/disconnect the inputs/outputs.
Regarding other similarlly priced external HD PVR's (Avermedia, Hauppauge, Elgato), these don't have HDMI as an input and force a limited bitrate cap on capturing footage from any of the inputs. The higher the recorded birtate the better the video and audio quality of the captured footage. A lower bitrate can lead to artifacts and blocking on the footage, especially if you are to later render the footage additionally for use in an edited video. The bitrate caps are most likely a result of being limited to the speed of using a USB 2.0 connection on these HD PVRs.
Thankfully, even though the MJPEG codec on the Intensity Shuttle is compressed, it is leaps and bounds better than the 10-25 Mbps bitrate caps on the previously mentioned HD PVRs as it uses a very high birate (automatically adjusts depending on what you are capturing). Since MJPEG footage is very large in size you can easily render it down to whatever bitrate you want to also decrease the filesize. If you really needed to you can record uncompressed (a RAID setup is strongly recommended). If you are going to be uploading videos to the internet on sites like Youtuhe then we recommend a video bitrate of 60 Mbps for the least amount of degredation in the picture quality. You can get away with 10 or 20 Mbps, but from our experience, 60 Mbps is well worth the additional upload time of a larger size video file. You will of course want to test various rendering bitrates based on what it is you are capturing and your own preferences.
We are really enjoying the new updated 2.+ version of Media Express as the previous designed version was limited. Being able to individually name recorded files direct from Media Express makes identifying recorded footage a lot easier. One thing to note, is that "Media Express" and your computer must be active in order for the Intensity Shuttle to output to an external display. However, even if you aren't using your computer you can easily disconnect your source device and plug it directly into your display. Also, you will want to use a 1920x1080 display for your computer's desktop with Media Express as anything less doesn't show the entire program. There is a "Compact" mode for Media Express but you cannot customize the size of the window manually. The Intensity Shuttle is compatible with various other software so you don't have to use the included Media Express software.
When we record 1080i footage from an Xbox 360 we deinterlace the footage using a custom VirtualDub filter called "Smart Deinterlace 2.8 Beta 1 by Donald Graft". This has removed the combing effect of the interlaced footage and is preferred over the included deinterlacing options of varioius video editing software programs. The end results are better in our opinion.
As always, do your homework to make sure this is the right product for you and your computer. We've tried to be as thorough as possible regarding what we've learned about the Intensity Shuttle and it's system requirements so you really need to ensure compatiblity before you buy something that is NOT compatible with your computer. Most online and B&M stores have at at least a 30 day return policy so if the Intensity Shuttle isn't compatible on your computer or you are dissatisfied with the product return it within 30 days. We purchased our Intensity Shuttle from Kellards who use Amazon.com to ship their products and the purchase was automatically tied in with amazon.com's 30 day return policy which is pretty straight forward and easy to to use to return a purchase. However, have haven't had to return the product since we made sure our computer was compatible before buying the Intensity Shuttle.
Be sure to visit Blackmagic Design's web site for their FAQ, product manual, the latest software (drivers/firmware), and various other product information. As we previously mentioned, Blackmagic Design also maintains a forum on the CreativeCow web site where you can get help and support from other members including the staff at Blackmagic Design.
Hopefully this information will be helpful so that you DO NOT end up being one of those complaining about the incompatibility of their computer and the Intensity Shuttle. Typically a result of not reading up on a product's minimum system requirements before purchasing.
A representative of Blackmagic Design has stated that they are working on a stepped down version of their software to allow those with a system using a 2.5Gb/s connection to work with the Intensity Shuttle. Therefore allowing lower resolution and/or compressed capture without the requirement of handling 5Gb/s. Which will be great for lower end systems, laptop's and/or those that DO NOT currently meet the 5Gb/s currently needed to use the Intensity Shuttle. While it may be preferred that this product was released with this option it is good to know that this is something that's being developed.
As well, Blackmagic Design and Fresco Logic just recently announced Fresco Logic's development of a new USB 3.0 host controller, the FL1009, which will be able to handle the large bandwidth requirements of 1080p60FPS. Current USB 3.0 Host Controller cannot handle 1080p60. Whenever this is made available as a PCI-e add on card you then be able to record 1080p at 60 FPS, assuming your system is compatible. This is something that those with an Xbox 360 should be interested in as it outputs 1080p at 60FPS.
1 of 1 people found the following review helpful
1.0 out of 5 stars Doesn't work with Windows 8,
It only works with NEC Renesas USB 3.0 controller. Nothing else. They include a url in the directions about upgrading drivers, but it's in French and appears to be a 3rd party software warehouse. I was afraid I'd be downloading a virus. Why BlackMagic can't host the drivers on their website it beyond belief.
Absolute waste of time. BlackMagic should basically just tell us the make and model of the computers that are compatible. I figure that list will be about 3 manufacturers and models. Of course, when those manufacturers upgrade to Windows 8, then you'll have to go on eBay to find a computer compatible with the device.
Seriously, it probably won't work with 90% of the computers out there. What kind of business model is that?
Here's the email customer service sent me:
Thank you for contacting us. If your computer does not have the proper NEC/Renesas USB 3.0 host controller the link to a french website will not help you out any. You have Win 8 listed as your OS. The Intensity Shuttle USB 3.0 is not compatible w/ Win 8. Only Win 7 64 bit.
If you go to your device manager and check under universal serial buss... if the host controller is not NEC/Renesas and is something like Intel, Asmedia or Extensible it will more than likely not be compatible. I've posted a link to the minimum system requirements for the Intensity Shuttle USB 3.0 below.
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Blackmagic Design Intensity Shuttle for USB 3.0 Computers, Capture and Playback Professional Quality HDMI and Component Analog Video in B... by BlackMagic Design
In stock. Usually ships within 4 to 5 days.