Everything a 911 Telecommunicator will need to work incoming Spanish only calls. Quickly acknowledge which service is needed and why. If you can read English you'll be able to work with this book. This is probably one of the best resources on the market.
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Editorial Reviews
Review
"First of all, I want to thank [Mr. Blanco] for a great 3 learning days in Spanish for telecommunicators." -- Doug Brannon, Supervisor, Dare County Sheriff's Office
"Had it not been for [Mr. Blanco's] class, we would have been as much in the dark as the other county..." -- Mari Clark, Supervisor, Craven County Telecommunications
"Thank you [Mr. Blanco] for teaching the Spanish for Telecommunicators class." -- Libby Hoden, Coordinator, Occupational Training Programs
"Had it not been for [Mr. Blanco's] class, we would have been as much in the dark as the other county..." -- Mari Clark, Supervisor, Craven County Telecommunications
"Thank you [Mr. Blanco] for teaching the Spanish for Telecommunicators class." -- Libby Hoden, Coordinator, Occupational Training Programs
About the Author
Jose Blanco, born in Santa Clara, Cuba, moved to Miami, Florida at the age of 6. By his adolescence, Blanco was living in the northeast; he eventually settled in the Bronx section of New York City. During this time, Blanco learned "Street Spanish", the slang-Spanish dialect used by over 80% of Spanish-speaking people in the United States. Blanco, graduate of LaSalle Military Academy in Oakdale, New York, began translating for the private sector in 1978; in every position Blanco has held, he has been the lead consultant in Latino affairs and Spanish-to-English translations. In 1994, Blanco relocated to North Carolina where he became a police officer. Since that time, Blanco created a business dedicated to educating law enforcement officers in the use of Street Spanish. His business, Blanco Consulting, has since expanded to offer programs for Telecommunicators and EMS/Fire Rescue personnel in addition to translating for DEA, the IRS, ATF, the U.S. State Department, the U.S. Secret Service, NCSHP, and over 50 police departments state-wide. Officer Blanco is considered a Latino Affairs expert and is a respected member of the Governor's Commission for Hispanic/Latino Affairs in North Carolina. Among his other accreditations, Blanco's testimony has been upheld by the Federal Courts.
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