Customer Reviews

Blind Men and the Elephant: Demystifying the Global IT Services Industry

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A very clear, concise, and easy-to-read book that lays out the origins, current state and the challenges facing Global IT services. This book is a must read for people who buy IT services, sell IT services, deliver IT services and also for those who have more than a passing interest in Global IT. The authors present an unbiased view of the industry, how the different parties involved have created the successes (some accidental), the challenges, and some future scenarios (four-seeable futures), without introducing the reader to new jargon. In the process the authors pepper the book with industry trivia, some more welcome (origin of IBM) than others (full name of FIAT, the auto company). They do a great job of presenting the realized value and the larger unrealized potential of IT services transforming businesses. The authors certainly deliver what they set to achieve (as outlined in "About this book"). There are many takeaways from this book that some may call "common sense." And, that would be a shame because it is not that common.

I wish the authors had spent a little more time on how the different parties involved in Global IT services have contributed to the challenges and the unrealized potential. I also think it would have been better if the authors had expanded/ shown preference for at least one or two of the four future scenarios they layout even though they clearly say they are not out to predict the future. In addition, areas like software-as-service and vertical specific products could have benefited from more discussion.

Overall, `Blind Men and the Elephant: Demystifying the Global IT Services Industry' is a great introduction for anyone interested in Global IT services or entering it as a participant and a good summary for all those who are in it.