Top critical review
25 people found this helpful
lost feature functionality - cannot efile
on February 12, 2012
I am highly disappointed in the HR Block software this year. Last year I efiled with no issues encountered. This year - same return, I get an error about not being able to efile because my rental property is in a foreign country. When I went to find help, the online help disconnected 4 different times. The only answer to this issue that I got was "we're sorry, it doesn't do it this year." When I tried to point out that this is a loss of feature functionality and that it's a potential bug. I got the same exact answer. When I asked how do I escalate this? I got "we're sorry, thank you" click - hung up on. I used to recommend your software to people but I guess I can't anymore. And I totallly cannot recommend your online support group as they were no help at all.