Customer Reviews

53
3.4 out of 5 stars
H&R Block At Home Premium + State 2012 Mac [Download]
Platform for Display: Mac DownloadChange
Price:$35.17
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9 of 9 people found the following review helpful
on February 10, 2013
Platform for Display: Mac DownloadVerified Purchase
I installed this on my Mac (OS X version 10.8.2) and I can't get past the home office deduction. It crashes every time I try to enter information for my home office. The first time it crashed I lost quite a bit of data that I spent hours entering, so since then I have been hitting "Save" after every screen. Still, I can't seem to get past the home office part. I guess I am going to have to call them and ask for a refund unless they can provide an update that will fix this problem so that I can actually complete my return.
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19 of 23 people found the following review helpful
on February 11, 2013
Platform for Display: Mac DownloadVerified Purchase
First. I am a lawyer with an advanced degree in taxation and an MBA. I have done my share of paper tax returns in the past, but have reached the point to where I do not do tax returns. I do, however, know what the tax law is and since I do not want to do paper returns for myself or my mother, I usually purchase tax software. The past three years I purchased H&R Block, before that Turbo Tax.

Second. This software not only missed numerous deductions when I entered them, but it gave a false reason why my 91 year old mother is not a qualifying dependent when indeed she is. (The ironic thing is that in the program's FAQs it explains that she is a qualifying dependent.)

Third. I contacted H&R Block about its software problems, I was told by the customer services representative that I should consult with a "tax professional". When I informed the customer services representative that I was a tax professional, she put me on hold for about a half-hour. Upon her return I was told that H&R Block was aware that there were NUMEROUS errors in its software and that someone would be contacting me within 24 to 48 hours. That was a week ago. I have not been contacted.

The bottom line? ANYONE WHO WOULD USE THIS SOFTWARE IS AN IDIOT.

UPDATE: This product is obviously not ready for prime time, especially if you claim an education tax credit. More than 600,000 refunds have been delayed due to software errors in this program. Not a very good track record.
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3 of 3 people found the following review helpful
Platform for Display: Mac DownloadVerified Purchase
I purchase thus program from Amazon and was almost done my taxes when it crashed and closed.
I lost all of my work and started again. This time saving as I went. The program crashed 5 more times in the same spot.
When I called there technical support line, the woman couldn't help me and escalated the support. The problem was that the escalated support would not be able to get back to me for up to 72 hours. I ended up using another product. It's a shame, because I had used H&R software for the last 6-7 years.
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3 of 3 people found the following review helpful
on February 18, 2013
Platform for Display: Mac DownloadVerified Purchase
Disappointed! Didn't upload previous H&R profile/return after using H&R Block for the last 5 years. Doesn't include the code to efile for free, so you have to pay $9. Waited 45 min to e-chat with customer service but decided to just pay the $9 instead of waiting any longer to probably find out that the efile wasn't included with the download version.
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2 of 2 people found the following review helpful
on March 16, 2013
Platform for Display: Mac DownloadVerified Purchase
Year after year I have installed and done my taxes with H&R Block software. I guess not this year. It installed fine but won't update. I tried from within the program and a direct download. It hangs on Searching Macintosh. I uninstalled and reinstalled it - no difference. The straw that broke the camels back was when their tech support person said the only way I could get help was if I turned off my personal and router firewalls. Sorry, not a chance for that. Worst part is software downloads are non-refundable. So I don't even have a coaster for my troubles. Buy something else.
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1 of 1 people found the following review helpful
on January 10, 2014
Platform for Display: Mac DownloadVerified Purchase
I went from looking like I owed money, to getting a nice dollar refund after using this program which quickly identified my potential credits.
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1 of 1 people found the following review helpful
on November 15, 2013
Platform for Display: Mac DownloadVerified Purchase
It worked great for sole proprietor small business and was super easy to file fed and state. Glad I ordered it.
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1 of 1 people found the following review helpful
on June 6, 2013
Platform for Display: Mac DownloadVerified Purchase
Excellent tax program for small business and a great price for the download. Why buy the CD, not needed. I will do business with this seller again.
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1 of 1 people found the following review helpful
on May 26, 2013
Platform for Display: Mac DownloadVerified Purchase
This software is the same software I have used since 2008, but of course updated based on yearly changes our government makes. It is very easy to follow and straight to the point. I recommend this software to others for the simple reason that it is affordable, and easy to follow along.
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1 of 1 people found the following review helpful
on April 23, 2013
Platform for Display: Mac DownloadVerified Purchase
I had no issues with this software. Simple interface. Worked well for what we needed. Filing was simple and efficient.
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