Most helpful critical review
1 of 1 people found the following review helpful
Errors,Errors,Errors with the business program
on March 24, 2014
I used the business program last year and it was fine, but the 2013 version is terrible. Personal part installed and worked ok. Business would not install, Talked to support and they were no help, I finally tried install as administrator and that worked. Entered all my partnership data (1065) and went to the error check / review and got several errors that I had overridden calculated data, I had not.
They were check boxes yes or no that the "interview" had filled in. Talked to support again and finally was told they didn't have the business program there to see what I was talking about and couldn't help. I finally fixed by right click on the check box and used the reset option which fixed one error, You then had to save program, restart and reset next check box until all errors were reset. totally unacceptable.
Finally was ready to print federal and state returns. oops only the checklist and first two pages would print. I tried three different printers, same failure. I printed to a PDF and all 53 pages printed. Another call to support and they didn't have a clue. I finally printed PDF to the same hardcopy printers and all 53 pages print!
On checking the printouts there were 5 blank pages, the depreciation 4562 I think. It did the depreciation and its in the return but the 4562 is missing / blank. I guess I may have to do it manually.
While I have good luck with H&R Block in past this years is a total failure.
By the way I am an experienced IT person IBM engineer and consultant so I can recognize software failures when I see them.
System is HP notebook E5510 running Windows 7 Ultimate 64bit.
UPDATE.....UPDATE I was finally able to locate the missing 4562 form. When you tried to display it from "My forms" all you got was a blank page. I found a notation that you could select manual entry (for the blank page?) I clicked on the notation and after several dire warning messages that I shouldn't manually override program calculations the 4562 appeared. I tried printing again and now all 40+ pages printed. Some unnecessary 3520 forms were printed for unknown reasons. I also noticed several federal forms were printed twice in a row? When you print the State return (NY anyways) the federal forms that are required to go with the State return are missing. It appears that these are the duplicates that print in the federal return and you need to pull the duplicates and add them to the state return. Be sure you check each return for the proper forms. DO NOT assume the program will print the required forms with the correct return.
I hope this helps someone! I still rate it as 1 star, unacceptable.