Customer Reviews

31
3.3 out of 5 stars
H&R Block Tax Software 2013 Premium and Business [OLD VERSION]
Platform for Display: PC DiscEdition: Standard PackagingChange
Price:$61.20 + Free shipping with Amazon Prime
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6 of 6 people found the following review helpful
on January 30, 2014
Platform for Display: PC DiscEdition: Standard PackagingVerified Purchase
Since the 2011 filing year I have used previous versions of this software for personal and trust returns, and have used other H&R Block software since 2008 without significant issues. Usually I would give a rating of 5 stars, but this year I encountered a minor installation issue. My computer is running Windows 7 Home Premium with Service Pack 1. This software initially would not complete installation. Contacted H&R Block online technical support (chat) without resolution except finally being instructed to call their "800" support number. After much time and frustration I was almost ready to return program to H&R Block and request a refund or replacement CD. Decided to further research the installation issue. Apparently, according to another Amazon customer, to install the program...insert CD in CD drive, select tcauto.exe program, right click on tcauto.exe and select option "Run as Administrator". Installation started and both programs, Premium and Business were installed. IMHO H&R Block did not test their software adequately and their technical support should have been aware of this installation issue. Otherwise, and wiser, I would still recommend this software for users that need its added features.
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1 of 1 people found the following review helpful
on March 24, 2014
Platform for Display: PC DiscEdition: Standard PackagingVerified Purchase
I used the business program last year and it was fine, but the 2013 version is terrible. Personal part installed and worked ok. Business would not install, Talked to support and they were no help, I finally tried install as administrator and that worked. Entered all my partnership data (1065) and went to the error check / review and got several errors that I had overridden calculated data, I had not.
They were check boxes yes or no that the "interview" had filled in. Talked to support again and finally was told they didn't have the business program there to see what I was talking about and couldn't help. I finally fixed by right click on the check box and used the reset option which fixed one error, You then had to save program, restart and reset next check box until all errors were reset. totally unacceptable.
Finally was ready to print federal and state returns. oops only the checklist and first two pages would print. I tried three different printers, same failure. I printed to a PDF and all 53 pages printed. Another call to support and they didn't have a clue. I finally printed PDF to the same hardcopy printers and all 53 pages print!
On checking the printouts there were 5 blank pages, the depreciation 4562 I think. It did the depreciation and its in the return but the 4562 is missing / blank. I guess I may have to do it manually.
While I have good luck with H&R Block in past this years is a total failure.
By the way I am an experienced IT person IBM engineer and consultant so I can recognize software failures when I see them.
System is HP notebook E5510 running Windows 7 Ultimate 64bit.
UPDATE.....UPDATE I was finally able to locate the missing 4562 form. When you tried to display it from "My forms" all you got was a blank page. I found a notation that you could select manual entry (for the blank page?) I clicked on the notation and after several dire warning messages that I shouldn't manually override program calculations the 4562 appeared. I tried printing again and now all 40+ pages printed. Some unnecessary 3520 forms were printed for unknown reasons. I also noticed several federal forms were printed twice in a row? When you print the State return (NY anyways) the federal forms that are required to go with the State return are missing. It appears that these are the duplicates that print in the federal return and you need to pull the duplicates and add them to the state return. Be sure you check each return for the proper forms. DO NOT assume the program will print the required forms with the correct return.
I hope this helps someone! I still rate it as 1 star, unacceptable.
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1 of 1 people found the following review helpful
on March 30, 2014
Platform for Display: PC DiscEdition: Standard PackagingVerified Purchase
This product was less expensive than TurboTax, but you get what you pay for. This product is really not an interview based product though it says it is. It is partly interview, but it makes you decide in the actual form which boxes and amounts to fill in. This is really no help. I was expecting this tax program to help me easily complete this estate return. Basically, this product is nothing more than a form filler and does not help you easily complete the estate return. This is not an easy product to navigate in. I tried another H&R Block tax version 10 years ago and it was not good then and still is not good now. I will NOT be buying this product or any H&R Block tax products again.
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1 of 1 people found the following review helpful
on March 18, 2014
Platform for Display: PC DiscEdition: Standard PackagingVerified Purchase
The individual income tax portion is great and easy to use. The business portion is another story. Its hard to use and is very primitive. I have called the company myself over the years and complained but it went on deaf ears. I use it because its priced right and I only use the business portion for a small part. So for me its not a big deal. However, if your not familiar in how to do your taxes and you run a small business and want to use this good luck!
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1 of 1 people found the following review helpful
on March 31, 2014
Platform for Display: PC DiscEdition: Standard PackagingVerified Purchase
After spending literally hours with H & R block tech support to try and get the program to load onto my computher, I finally was able to successfully get it through the installation process. However my feelings of success were short lived when I went in to use the program and all of the radio buttons to answer questions for the initial interview were not aligned properly. Essentially the program is worthless. If I could give it zero stars I would.
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1 of 1 people found the following review helpful
on February 10, 2014
Platform for Display: PC DiscEdition: Standard PackagingVerified Purchase
I had questions on the business side and called tech support. They said they only handle software issues and sent me to the on-line chat. They said they don't handle business issues and to call a local branch. They said it was too complicated a question and I have to come in to have them do my tax return for me at an additional cost of $200. What's the point in buying the software if there is no help and they try to rip you off for more money?
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1 of 1 people found the following review helpful
on January 31, 2014
Platform for Display: PC DiscEdition: Standard PackagingVerified Purchase
Used this for many years after leaving TurboTax.

This produce doesn't have the privacy issues of the other products.

Also nice to be able to reinstall and print an old return if needed without having to call the company.
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1 of 1 people found the following review helpful
on April 15, 2014
Platform for Display: PC DiscEdition: Standard PackagingVerified Purchase
I was a TurboTax User. I purchased this product solely base on price.
It will bring you right form to fill in, however that's all.
If you know what form you need, you do not need this product.
And today, I am still a TurboTax User.
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on April 23, 2014
Platform for Display: PC DiscEdition: Standard PackagingVerified Purchase
Not happy. You can efile federal, but H & R Block charges you $20 to efile state. That should have been listed on the cover.
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on March 4, 2014
Platform for Display: PC DiscEdition: Standard PackagingVerified Purchase
I've been using H&R block software for a few years now and love how easy to use the software is. Owning my own small business, this software makes it a breeze to file your state and federal tax returns.
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