Felicia, I also have a samsung blu-ray player and had the same problem. Start the movie in maximum movie mode and then while it is playing, turn it off. It worked for me and stopped the popups. Hope this helps.
I have a samsung BD-P2550 and I also have the same problem. I attempted to turn off the Maximum Movie Mode while playing but the popups kept playing. Anyone else have any other ideas or do I have a defective disk.
I thought the point of the shape (rectangular)of the new hd tvs was to compliment the widescreen format? Why does my new harry potter blu ray clip the bottom and top off the screen like my old crt tv? This really truely sucks!!! Is their a setting that I'm missing. A giant screen with 9in of dead space is unacceptable!!
Does it "really truly suck" to be seeing the film as it was intended? Your TV has an aspect ratio of 1.77:1 and HP6 was filmed and composed for an aspect ratio of approximately 2.35:1, so the "dead space" needs to be there to display the film accurately. Otherwise, you'd be losing valuable picture information from the sides of the frame in order to fill up your giant screen. Would you complain that there's dead space on the sides of an older movie that was filmed in the 1.37:1 ratio (The Wizard of Oz, for example) which was similar to your old CRT TV? Or would you rather they zoom in and lose valuable picture info from the top and bottom of the frame? IMHO, I would always rather see the film as it was intended to be seen instead of worrying about making use of every last pixel my TV has to offer.
I agree, I'd much rather see the film as intended.
As to the other issue of having the pop up windows come on when trying to play the film, my family is very upset. But thank you very much for the tip to get them to stop, they did. We have a Samsung also. I wonder if this problem happens on other players?
I returned the 1st movie that I was having problems with to wal-mart and got the next one from best buy. Same problem. Cant turn off the pop-ups. My firmware is up to date so I am wondering if some Samsung players so not have the correct firmware to play this disk.
Still having problems. Had chat with Samsung online support. Result of conversation after they said to retry to update firmware and reset machine...."problem with the disc that you are trying to play" ie not supported by them. Not very helpful at all. Will have to think twice about purchasing another item from Samsung.
Larry, start the movie in maximum movie mode. You would choose the on option and then you choose the "start from the beginning" option. The movie will start. Once the movie is playing, your blue ray remote should have a "popup menu/title menu" button near the bottom right of the remote. You press this and the blue-ray menu will popup on the screen while the movie is playing. Go back to the maximum movie mode option and choose off. If your blue-ray menu is still on the screen, press the down arrow to get it off. Hope this helps. -Vinny
12/19/09 Yes. I thought I was the only one with this problem. I cannot get the Bonus View turned off on the Blu Ray. Amazon sent me another disc but still the same issue. I also have the Samsung BD-P2500 and the firmware is up to date. I spent a lot of time with Samsung tech support and no resolution. I tried other BD's that have bonus view and was able to turn off bonus video. My Samsung player is connected to the internet and works fine as I am able to use Netflix. This is really frustrating.