I was about to post a topic for the same thing. The dvd works, and so does the digital copy. But the blu-ray will keep playing the audio while the picture freezes VERY often. The ps3's up to date with everything, and I'm not even online while watching the movie. I'll send the manufacturer an email and see what's going on with Rio.
This problem has been happening to many people with this blu-ray. I have personally tried two copies on my PS3. They both do the same thing: there are constant pauses in the video. The workaround is to disable your internet, delete the Rio folder from the BD-Data folder, and restart the movie. It should work now. It appears that Fox incorrectly programmed the disc; buying a new copy won't help.
Still nothing. Their customer service is pretty bad based on my experiences. I emailed them about a digital copy code that wasn't valid (when I bought a brand new movie that had just come out), and they never replied...I had to call them to get anything done about it. They really should have some way to fix this, like replace the discs or something since it's obviously a common problem.
(PS3 Rio Blu-Ray Won't Play Fix) On the PS3 I did the following....
1. PS3 Main Menu 2. Select Movie Menu 3. Select BD-Data Utility Sub menu 4. Look for RIO file 5. Press green "triangle" on control for more information 6. Select Delete 7. Confirm delete and wait 8. Return to movie menu 9. Select "Play" Rio Blu-Ray
After doing this the black screen that stayed in the screen (for up to 1 day, yes I let it sit for 24 hours), went away and playe now. I hope this works for some of you.
We have a Sony BDV-T57 Blu-ray Home Theater and had the same problem. Went into settings to remove the internet connection and then it worked. REALLY irritating that we had to spend 30 minutes researching a problem on our "family movie night" to get a silly disc to work.
Same issue here with a Sony BDP-BX57. Bought and exchanged 3 copies before finally erasing the BD files on my player, resetting my router, and trying again. Worked like a charm! Definitely faulty coding on the disc.
Just purchased this combo pack from walmart. Im using a FULLY UPDATED PS3 and I have tried disabling my internet, deleting the move from the BD-date sub menu and still black screen. i will let it sit like a previous suggestion posted. I really hope it works. Im so annoyed! Im going to call customer service regardless when they open this is ridiculous!
---Just Called Customer Service! Wow! Never in my life have I ever delt with the MOST UNHELPFUL customer service ever! Told me to try it in 2 blu ray players ( I DONT HAVE TWO ) she didn't care at all and said she won't do anything until i do that and then had to return it and blah blah blah and then send it in to them ( i have to pay postage ). Wow!
I suggest you do the following. Disconnect the PS3 from the Internet connection And watch the movie as normal. I do not know why, but the PS3 hangs if there is an internet connection and a movie that is blu-ray in need of update. After you are done with the movie, then you can try again. I know it happened to me with Star Trek: Into Darkness and Pacific Rim. Try it and let us know how it worked for you. I did call Sony and they were baffled about that.