Top positive review
61 of 65 people found this helpful
Blundstone Customer Service
on November 12, 2009
I bought a pair of Blundstone 500's last season and I went to put them on and the soles were literally crumbling. Clearly a defect in manufacturing. I went online and contacted Blundstone directly via email and they forwarded my issue to a U.S. rep. The US rep contacted me the next day and asked that I send them back which I did the same day. I am anxious to see how the situation is resolved. My first impression is that Blundstone and their reps take their customers seriously as well as any issues one may have with their product which is why I like to buy from a reputable company who stands by their brand. I'll keep you posted....so far....so good......I am pleased.
Monday, November 16, 2009 Spoke with the Blundstone distributor from Libonati this morning after he emailed me again over the weekend and asked that I call him. He is sending me a pair of replacement boots of which I am extremely delighted. So far, customer service is outstanding, even far better than the store from which I purchased them. The whole experience speaks well of the company. Good Job!
Friday, November 20, 2009....Just opened my front door and found my replacement boots from the Blundstone USA distributor....Tim Engel.....Can't say enough good stuff about the customer service and integrity of these companies. I will be back that is for sure.....Thanks for such a great experience, what a rare thing in this day and age.