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Most Helpful Customer Reviews
30 of 33 people found the following review helpful:
1.0 out of 5 stars
Not very durable,
By
Amazon Verified Purchase(What's this?)
This review is from: Bodum Bistro Double-Wall Insulated 15-Ounce Glass Mug, Set of 2 (Kitchen)
I see others had shipping problems. My problem was not with the Amazon shipment. The cups were received fine. I got the cups out of the packaging and treated them with the utmost care. The first drink I put into it the interior wall on the bottom cracked. I contacted the manufacturer, no warranty. They responded not to let ice hit the bottom of the cup. These glasses are more museum piece than functional glassware.
19 of 20 people found the following review helpful:
4.0 out of 5 stars
Nice mugs - but they need better packaging from Amazon,
By
Amazon Verified Purchase(What's this?)
This review is from: Bodum Bistro Double-Wall Insulated 15-Ounce Glass Mug, Set of 2 (Kitchen)
I like the look and feel of these mugs. My morning coffee looks like it's floating in mid-air, although I can't say that it stays hot any longer than in any other type of glass/ceramic mug. The glass itself is so thin it's like drinking out of a Christmas ornament, so although borosilicate glass is supposedly highly resistant to sudden changes in heat, I am not about to try running these through a dishwasher.
And like just about all other reviews, I received a broken mug in my package of two. But unlike other people's experience, Amazon was quick to send out a replacement set (kudos to Amazon! - perhaps they're getting good at sending out replacements on this product). One mug was also broken in the replacement package, so it took Amazon sending me two packages of two mugs apiece in order for me to get an intact set of two. Amazon needs to pay better attention to how they package these things. Their shipping boxes have plenty of room to protect these mugs from impacts on all four side, but they aren't deep enough to protect these extrememly fragile mugs from impacts to the top or bottom.
21 of 23 people found the following review helpful:
5.0 out of 5 stars
Fantastic product,
By Dan Burpee "Dan" (Arlington, VA) - See all my reviews
This review is from: Bodum Bistro Double-Wall Insulated 15-Ounce Glass Mug, Set of 2 (Kitchen)
The mugs are great but are quite fragile. The biggest issue is having them arrive safely. I ordered 2 sets of 2 mugs and 3 of the 4 mugs were NOT broken. Unfortunately, both mugs in the replacement box were damaged. I'm on my third attempt to receive at least one more unbroken mug before I send back two boxes of broken mugs. I will be buying these at a local retailer if the third attempt fails.
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