Customer Reviews

Bookkeeper 2009 Compatible With Windows 7 XP And Vista

5 star:		(2)
4 star:		(3)
3 star:		(0)
2 star:		(0)
1 star:		(4)

 

 

Very good to use, easy and complete and keeps track of all running balances. Great for a small business

I was very surprised to see how many negative reviews this product has recieved! I've never had any issues with it and I find it to be a comprable solution to Quickbooks. This is great for small business' and has a similar interface that quickbooks has (which made my transition over to this product very smooth and stress free). Though I would still recommened bigger business' use Quickbooks, for my small business this was an awesome program and the price can't be beat!!!

Bookkeeper 2009 is really easy to follow.
This is the perfect system for a small business
or keeping track of your household expenses.
The price was excellent.

The bookkeeper product has served me well, but I made the mistake of signing up for the credit card company through this--First Data and Cardservice International were a nightmare. They raised fees, gave poor service...WARNING to all who purchase this product to NOT get involved with them.

Okay. I'm not one to bash any product, because I know products work differently for each individual. However, my experience has been so horrific that I feel inclined to share. I am a small business owner since 2005. I started using bookkeeper since the start of my company. Each year I've endured lagging tax table updates, worse yet lagging tax forms being released which resulted in late W2s being sent out one year, and problematic updates. I stopped updating the software in 2009 because when I upgraded the software I had problems updating my database. It took technical support two weeks before they fixed the problem and meanwhile I was handwriting employee checks (I know....embarassing). I did, however, continue to update my tax tables and because they did not solve the tax form issues so close to the deadline, purchased separate software to process W2s. Updating to 2011 was the WORST experience. It took me 3 calls and I was put on hold at a minimum of 30 minutes each. Roughly an hour and a half. Because Avanquest couldn't solve the updating database issue (AGAIN!), I was transferred to Nova Development. I was put in a queue of 11 (not bad) an hour and 45 minutes later...some dips--t picks up the phone and hangs up. I was unable to breathe, I was so furious. Well when Avanquest transferred me to them, they failed to give me ND's number. So I had another 30 minutes on hold with Avanquest, explained my situation, asked to be directed to a supervisor at ND so I wouldn't have to hold, was IGNORED and put in a queue of 19!!! 45 minutes later, in tears, I broke and called my dad who thankfully has a pretty strong grasp of computers. If you are updating your software follow carefully (1) first back up your database and email to yourself (2) wipe bookkeeper completely off your computer (3) download the newer software and install the tax tables (4) finish updating (because it downloads to a newer software version within 2011) the program. When everything is updated, (5) save your database to your desktop (6) open bookkeeper and restore your database. Then make another update with the upgraded database.

In summary, THREE hours and FORTY-FIVE minutes of panic and neither Avanquest or Nova solved my issue. As a small business owner, I can't bill out the lost time and NEXT year....I'm investing in quickbooks. GOOD LUCK if you do buy it or if you are not having issues (they will come).

I never wrote a review on Amazon.. but I want to warn potential buyers about this software..
I only had issues with it from day 1!! Issues with "Power library" which supposedly has nothing
to do with Bookkeeper -so why does it appear every time I try to use this very program???-, issues
between my CD version and a "new version" -that you HAVE to install- not letting me use the program at all!!
And to top it off, a very slow tech support.. This is very disappointing to say the least!!
If you are like me, just starting a business with many things to learn, you don't need to have
a software adding hours of headache to your already full plate!!

Poor, lacks flexablity when making journal entries or trying to correct dating on invoices...buy Quickbooks instead.

If you install the recommended update and you reload the program (I kept getting an error and subsequent shut down when trying to print a simple invoice, so I tried reloading the program) you get the following message, "You are attempting to run a newer version of the Bookkeeper database with an older version of the Bookkeeper program. Bookkeeper will shut down." No help information on getting the program to run properly. Trashing Bookkeeper and getting Quickbooks (gave 1 star because the review wouldn't let me give it 0).

This software is easy to use for a small start up business. I use it mostly as a guide just keep certain transactions in one place but it is not my sole software. I think it is great to get you on your way.