Customer Reviews

Bosch Axxis Series : WAS24460UC 24 Front-Load Washer

5 star:		(0)
4 star:		(0)
3 star:		(1)
2 star:		(0)
1 star:		(6)

 

 

We have had this washer and dryer for about a year.The dryer works fine. The cloths come out gray and just plain dirty. The washer doesn't get them clean. Today, the washer locked up, literally, the door will not open. We read the manual and took the advised steps. We get a message E13 which says the drainb is clogged. I took the drain tube out of the drain and placed it in the wash tub. It is cle3ar. Still, the same message. No Bosh phone availability on week-ends. We'll call tomorrow, Monday, and see it there is a solution. I doubt it. A continuing saga!

I have been tremendously disappointed by Bosch, not only because my machine has stopped working, but because they do not honor their warranty and their customer service reps do not seem like they care. I purchased my Bosch machine last July (2010) and it broke at the end of December. It is now April and I still am stuck with a washer that doesn't work. We have had factory service repairmen in on four occasions now. Each time they come they can't fix it and tell me they need to order another part. Ordering a part takes several days, then you have to wait several days to schedule an appointment. In our most recent appointment, the repairman pretty much admitted that it was unlikely the next part was going to fix it, but he wasn't authorized to do anything more until he tried. This cycle is unending and my time and inconvenience does not seem to matter to anyone. When I call Bosch customer service, they are not helpful and so far have been unwilling to replace the machine despite months without a working machine and multiple repair visits. I am likely going to have to just buy a new washer. It certainly will not be Bosch.

I have had front load washers all my life. Both full size and compact. This machine does a very good job at cleaning and I love the soak cycle (an option that is very hard to find) and is the main reason I purchased this machine. All front load washers have some whine to them when they spin. This machine is way past a whine. The spin is so loud it gives me a headache. Repair was just out here on Saturday and replaced the motor for the 5th time and the noise is still there. I truly can't believe Bosch would design such a flop. If you have the machine out in the garage you should be fine, but it you have it in the house I'd suggest you buy a different machine. If not for the noise, I'd give it 5 stars.

I bought this machine not from amazon, but from Sears Canada. I live in Toronto.
After 2 weeks' usage, the machine died with "F43" error indicating "motor malfunction". I called the repairing service. It took over 1 month and 3 visits to make it work again. For this request, they first ordered a motor, and then found the problem was not on the motor. Then they ordered a control unit, and after they replaced this unit, the washer ran again.
But it was only good for less than 2 weeks. This time there is no error code, and timer decrements. But the motor is not moving. So I have to call Sears again.
It is hard to imagine a brand new washer broke twice within the first 3 months. The time that I wait for repairing is even longer than the time I am able to use it.
Besides the horrible reliability, the user manual is poorly written. The letters are small, and and the figures are hard to understand. There are "go to page xx" everywhere.
I always want to show due respect to Germany engineering, but it turns out they are dumping garbage to North American market.

I bought the washer and dryer pair 3 months ago to replace a 3 year old set by Maytag that functioned poorly from day one. Since my space is limited my options for a machine (width) were also limited. Not wanting to be stuck with another Maytag, I opted for the pricier and (I thought) better quality Bosch. The washer has fuctioned fine, so far, but I was disappointed in the cycle/temp/spin/ options. I have an LG pair at my other home and the choices are almost limitless. On the Bosch, for example, there is no rinse/spin cycle option and on "quick wash" you can't choose the maximum spin. Whichever cycle you choose, it seems the machine has made your spin speed decision for you. There are no separate temperature choices for wash and rinse. Also, the cups for the laundry products are awkwardly located, and detergent and bleach must go together in one, with only a separate slot for softener. As long as it continues to work, I better not complain, I suppose, but I thought for the price I woud get a state-of-the-art machine. The dealer did not have a model on display so I didn't have as much information as I could have. Live and learn!

The electronics are faulty. Constant malfunctions. The door locks and is impossible to open. I can't imagine there is a worse dryer out there.

We bought the high end Bosch front end washer and dryer (Nexxt - DLX Series) about 5 years ago. Total price was about $3K (includung extended 5 year warranty). We have had nothing but trouble with these machines and they performed poorly. Finally about 2 months after the 5 year warranty expired the washer croaked. The estimated repair cost for new motor was about $500 (labor and parts). My wife hated these machines and we decided to get a new Whirlpool instead. She hates the front end washer. Bosch is very poor. I would give minus stars if the ratings would allow. For todays buyers I would stay clear of Bosch. It is poor equipment and you pay a premium also.