Customer Reviews

Bosch : B22CS80SNS 22 cu. ft. Linea Series Side by Side Refrigerator - Stainless Steel

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(5)

 

 

We purchased our Bosch refrigerator four years ago at a higher price than the other comparable models of GE or Maytag . It was Bosch's first model out for refrigerators and we purchased it because of the excellent reputation of other appliances. We have had countless problems. We now have no door panel shelves, all are plastic and have broken leaving jars spilling in the floor. Our top drawer which is too deep no longer has glides. Remaining we have only two small drawers and two shelves remaining. The filters for the water dispenser have to be ordered directly from Bosch and are outrageously expensive. I will not purchase another Bosch appliance based on this experience.

Got our first Bosch, and it was great. Quiet and beautiful to look at. But a defect inside allowed the glass shelves to fall off their pegs, just as you put a gallon of milk on it. Bosch came out and condemned the unit. I was impressed. Out comes #2 refrig. Plugged it in and the compressor sounded awful. A metallic rubbing sound inside the compressor. Could hear it across the house. Ice maker did not work. Out came Bosch, who replaced the ice maker but said the compressor was fine. Well the compressor noise has gotten louder, and now the ice maker died again. Also the refrig has a door open alarm feature. Well, my kids left a fruit drawer out a little, which caused the door not to close all the way. I woke up the next morning to a refrigerator that was 50 degrees inside, and no alarm sounded. Out comes Bosch for the third time. He condemns the compressor, ice maker, and a computer board. I contact customer service and demand a new machine, as it is only 2 months old. "Sorry, our warranty says we fix it, so thats what you get" She also refuses to let me talk to anyone higher than her " I am as high as you can get" she says.

I purchased it from Fergusen Enterprises, a wholesaler to the construction market. Jeff at Fergusen in Downers Grove Illinois, stepped in and pressured Bosch to replace the unit. We are currently waiting for Unit #3 to arrive.

Looks beautiful but we've had multiple problems with this model

-- plastic shelf just broke off not holding anything too heavy

-- shelf top on door shelf won't stay on

-- water line freezes to water dispenser if not used for a week or so requiring turning off fridge/emptying freezer

for a day to melt water line for it to work again.

After 7 months of use, I had semi-loved this refrigerator: nice to look at, intelligent layout of shelves. Have had a few minor problems:

- like another reviewer, the top cap on one of the shelves popped off and refuses to stay in place

- the ice dispenser seems to be trying to grind ice even when i'm trying to get full cubes

- the placement of the ice vs. the water dispensers are a bit non-intuitive and I'm always having to show friends how to use it so that they don't end up spilling water or ice all over the floor

- the bottom drawers in the refrigerator can only be pulled out if the refrigerator door is opened to 100%, otherwise it bumps up against the rubber gasket and cannot be pulled out.

But those are generally minor annoyances.

Then, at the 7 month mark, I woke up to an alarm going off with no explanation. Wasn't the door alarm. I turned it off and went to work. Came home and it was going off again. Opened the freezer to find everything melting. Used the manual's guidelines to do a self-test and restart the machine. Woke up to another alarm. Called Bosch and asked for a service appointment. They sent someone the next day, who concluded that the compressor or condensor was bad and that he could not do the work because it is a "closed system". Another day shot.

He referred me to another vendor who took the weekend to call me back. When I spoke to them on Monday, they informed me that they don't do work in my jurisdiction. Great. Another day shot.

Called Bosch again and they referred me to Vendor #3. They informed me that they can come out in two days, but that they would only come out to do a diagnostic and would then have to order parts and make ANOTHER visit out to install. So, Bosch's vendors cant even take the word of their own Bosch servicemen about what is wrong.

No resolution in sight yet, but I'm looking at THREE missed days from work now, and 10+ days without a refrigerator. All on a 7-month old refrigerator that cost over $2,000. I love my other Bosch appliances, but I don't think I'd buy another one after this experience...love the style, but I'm not very happy with the substance.

It's a beautiful refridgerator unit. Filter replacement has been easy. One of our door trays has a top that won't stay on. A shelf is uneven and will not become level. We've lost our manual and cannot find any easy customer support to use our control panel correctly.

very quiet and everything works really well - keeps my veggies fresher than my previous fridge and the look is very sleek.