Customer Reviews

Bosch Integra 800 Plus Series : SHX68E15UC Fully Integrated Dishwasher - Stainless Steel

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We just replaced an 11 year old GE Profile that never had any problems with this Bosch top of the line Bosch XHX68E15UC Integra 800 Plus dishwasher. The machine is beautiful to see and extremely quiet. However, there are two design flaws you should know about before dropping $1,800 to $2,000 for this dishwasher:

1. The cutlery tray (drawer) at the top is a really nice feature. However, when you pull it out to put cutlery in the tray, the tray binds when you try to push it back into the dishwasher. You have to gently rock the tray from side to side to find the alignment spot to gently close the tray without forcing. I called Bosch support and they said they hadn't heard of any problems. I asked for a set of replacement guide rails to see if one of those happened to be slightly bent. Instead the sent rollers that fit into the guide rails. I tried the new rollers and swapped the rails from one side to the other. The binding still remained. Top Notch Appliance in Midland VA, a Bosch recommended repair shop in our area, came out and verified that the dishwasher had not been slightly deformed when installed. The dishwasher is a new model they hadn't seen before. The installer verified that the tray did bind when extended. He called his trusted contact in Bosch service that has access to the engineers that designed this model and was told that the trays do bind and that no fix exists for this problem. So we get to live with a binding cutlery tray until this dishwasher gets replaced.

2. Two times now the door latch has snapped closed as the door is gently and slowly, but not completely closed. When you then open the door and try to close it again, it will not latch because the latch is already in the "closed" position. After some searching on the web, we found several others reporting this same problem with tips on how to reset the latch to the open position. The solution is to take a slender, strong screw driver and use the screwdriver as a lever to firmly push the latch until it snaps back into the open position. Then the latch works just fine.

One would expect to not find these problems with the top model dishwasher Bosch produces. The GE we used for 11 years had smooth gliding trays and a reliable door latch and cost 1/4 of the Bosch. So think twice before getting this dishwasher. If enough people complain about these design flaws and they notice no one is buying this model, maybe Bosch will fix these problems in the next model.

We've had a couple of Bosch dishwashers with no issues, so we purchased this machine during a recent kitchen remodel. It was installed in Nov 2010. Last week it stopped working - no power. Rather than wait for a repair person, I did some basic diagnostics and discovered that the power connector located at the hottom right behind the kickplate had completely melted, leaving a live wire loose in the metal junction box. The connector from Tyco was easy to source and I was able to quickly replace it - saving losing a days work waiting for someone from Bosch.

As I was surprised about the issue, I did some research on the Internet and discovered that a large number of people had reported the same problem - Bosch have apparently told them "it's an installation issue". I find this hard to believe as it's pretty simple to connect 3 wires! Bosch have an ongoing recall for earlier dishwashers (an unrelated issue). If you search for Bosch recall and look for comments you'll find people talking about this problem on their later generation machines.

While the dishwasher works well, IT CANNOT BE RECOMMENDED until Bosch replace the connector with a more durable item.