Customer Reviews

Bosch : SHE5AL05UC 24 Ascenta Series Full Console Dishwasher - Stainless Steel

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2 star:		(1)
1 star:		(4)

 

 

This is perhaps the WORST dishwasher I have ever owned! I bought this machine thinking I had upgraded...boy was I wrong.

The racks are virtually unusable. Unless your glasses and cups are very skinny they won't fit. The lower rack is set up in such a way that you have to be a genius to load it without wasting a ton of space. I have a family of three and I can't get all of our dishes and glasses from one meal in at the same time. What used to take me one load in the old Whirlpool take two to three loads in this.

For whatever reason, the dishes and glasses come out fairly clean...BUT forget about using it to clean bowls, pyrex or pots and pans. It simply does not get them clean. In addition it has this odd smell after every load....it's a strange lemony smell (and no, I am not using lemon dishwasher soap so I don't know what that's about!)

If it wouldn't be so difficult to return this thing would have been out of my kitchen a week after it was installed. In all honesty, I really hope it breaks down quickly so I can get a different brand. Save yourself the money and agrivation. Buy a different brand.

Added November 2011 - Guess what? It did break down VERY quickly! In less than one year, the dishwasher simply stopped draining. I opened the door and a a deep pool of water was sitting in the bottom of the unit. I thought about calling a repair person and after reading so much bad press about how they blame the owner. I gave up and bought a new Maytag. I've had the Maytag for about 5 months and couldn't be happier.

Last year I built a new home and spent a small fortune on all Thermador/Bosch appliances, including 2 Bosch dishwashers. I hate these dishwashers. The racks are horrible and need to constantly reattached. The bottom rack get stuck every single time I pull it out to load the dishwasher. The repairman told me the design is "bad." On the other Bosch appliances, even the $5,000 wine column didnt work for months. Although Bosch finally replaced, I did not have a wine cooler for months and over the Holiday season. The Bosch dryer stopped working within a month and Bosch has refused to honor the warranty so I had to buy a replacement dryer and the Dryer I used for one month is broken down in my garage. I WILL NEVER BUY ANOTHER BOSCH PRODUCT AND RECOMMEND THAT YOU PURCHASE ANOTHER BRAND FOR ANY APPLIANCE YOU ARE CONSIDERING.

My Bosch dishwasher is 1.5 years old. The handle broke off. The parts are still under warrantee, but Bosch will not ship me the free part unless I pay a $130 service fee.

I just had this model installed today. It is not quiet at all! I've had louder over the years but my most recent purchase was 12 years ago before last year. I have a KitchenAid I purchased for the main kitchen last year and loved it but didn't like the upper drink rack (glasses tilt over easily). The Bosch looked different online and was supposed to be very quiet for the price. Well, it has the same angle in the drink rack that makes it hard to place glasses steadily and is MUCH louder. Definitely nowhere NEAR 53 decibles!

It's disheartening to see the other reviews about Bosch not honoring their warranty!.

We got this dishwasher 8 months ago. It was installed by our builder, along with other Bosch appliances. I thought it would be better than our previous inexpensive dishwasher, but this machine is terrible! When we first got it, we couldn't figure out how to turn it on or off. It has an on/off button, however that does not turn it off or on! You need to reset by holding the start button down for 3 seconds. The water saving settings were not getting our dishes clean and took hours to run. I finally settled on the quick wash setting, and it ran o.k. for 8 months. Now I can't get the machine to run at all. The light flashes, but none of the buttons appear to work.
I will never buy another Bosch appliance!