Customer Reviews

BoseŽ WaveŽ music system multi-CD changer - Platinum White

5 star:		(3)
4 star:		(0)
3 star:		(0)
2 star:		(3)
1 star:		(27)

 

 

I purchased this item about 2 years ago and put it on the shelf with the wave set. The system has only been used in moderation since only play cd's on the weekends and not always then. Up until yesterday the multi-changer worked fine as you would expect since it hasn't been overused and I have taken care with it. Then, for no apparent reason, the multi-changer refused to read the discs and reported "disc error" on the screen.

The main unit played CDs fine but then three multi-changer slots would not read the same disc that played on the main unit so clearly the disc was not at fault. I called customer service at Bose and was told that the multi-changer was malfunctioning and it would cost $75 plus tax and shipping to repair it since the one year warranty had expired.

I guess this is fair, but considering how BOSE hypes their products in the media, one would expect this product to last somewhat longer that 2 years for the price of $249.

I would be interested in knowing if other buyers of the multi-changer have had problems with this product after only a relatively short time. Normally I would expect a multi-changer to last a minimum of 5 years or more without a problem. Two years of service means I paid $125 per year which seems a very high price for this option.

BoseŽ WaveŽ music system multi-CD changer, Platinum White

My experience is identical to the other three folks regarding the failure of the Bose Wave Multi CD Changer failing within a couple of years of VERY MINIMAL use.
In the context of the original price for the unit, $75 plus the $15 UPS shipping fee seemed okay, but; in the context of REALITY it is fairly absurd to think the unit is apparently prone to this obviously design related failure.
There are other sites with similar stories, ALL regarding this unit and the identical problem.

HELLO BOSE, wake up and take note.

My changer also has had minimum use. However, recently I am unable to insert discs in the CD slots. I thought maybe a disc had gotten stuck inside, but the eject button just flashes and nothing comes out. The disc will go in half-way, then seems to hit something that prevents it going in all the way. I have looked on the Bose site to see if there is a troubleshooting area but all I find is a phone number to call. And we all know how much help that can be. Anyone else with this problem and a possible solution?

My experience is exactly similar to Brian O'Neil's. With truly minimal use, I am amazed that this product is now malfunctioning.

I returned my purchase to Bose for an exchange for one that doesn't have the same problem. I left empty-handed.

Turns out the problem is just mine. When the CD Changer is attached to the Wave CD player the system will only stop playing the CDs when you push "STOP" on the remote! Otherwise the CD or CDs will play endlessly. Or I can disconnect the CD Changer from the main CD Player for those times I want to just play one CD and have it stop when it's done.

I said to the tech on the phone and the salesperson in the store that $650.00 is a lot of money for a system that can't just play one, two or more CDs and stop when finished playing.

I guess they specialize in superb sound with limited focus on other features. Maybe they feel that the sound is so good that you will want to hear it non-stop!

So I will look for something less costly for the bedroom upstairs. I will wait for Bose to "fix" this "problem". It seems so basic.

We experienced exactly the same problem with the changer as described by others. Disc error flashes, discs are stuck in the unit and don't eject even with numerous resetting attempts. Upon contacting Bose we were told the same story - send it in for $75.00 repair plus shipping. When we mentioned that this seems to be a common defect judging by all the complaints on the net, the technician seemed to be "ignorant" of this fact - great acting job. This is not to say that he wasn't polite and is probably told not to admit that this unit has major problems.
I love my bose radio with the one-slot CD changer, but advise everybody to stay away from the changer. The glowing reviews are most likely from new owners that just received the changer and haven't experienced these problems yet - believe me - you will!

BoseŽ WaveŽ music system multi-CD changer - Platinum White
Based on my initial satisfaction when I first installed the multi-CD changer with my Wave Music System I would have given it five stars, but not long after warranty expired and after relatively little use I have experienced the same problem reported by so many others in this and other forums. The changer reports disc error and refuses to eject the CDs. No amount of troubleshooting is any help. No one else offers a useful solution and the only answer from Bose is send it in for $75 plus shipping and no assurance that I will even get my CDs returned.

I had the exact same problem!! After 2 years of moderate use, the CD changer has completely failed.
This is a huge disappointment, since I saved a long time to buy this Bose system. Not worth the money.

Returned unit shortly after warranty expired.CD's would not eject from changer.Cost to repair about $150.00.It is now several years later and same problem.Iwill have to return again.We only use CD changer about 20 times a year.Purchase of this product was big expensive $1300.00 mistake not counting repairs.

My experience is exactly the same as the other reviewers. After only 15 months and minimal use, the 3 CD changer ate two discs and will not eject them. I am not sure I will repair or replace the changer, since I do not know that I want to buy Bose again. Sadly, I had great success with the 5 disc player bought six years ago, and left it with a family member. If you want to play more than one CD, buy something else.