Do you have what it takes to own a Zeppelin Air?
What a great idea! Wireless music with great speakers controlled by your iphone! A Super-dock! But for us (and a handful of fellow consumers), a terrible product, because operating a ZA requires that you pass a test, which we did not. Let me describe how we came to this conclusion. We bought the ZA at the local Apple store, and carefully followed the instructions in the box to connect to our wi-fi. It should be plug and play, right? The plug part required hooking up the ZA to a desktop computer with a (rather short) Ethernet cable, and connecting the ZA to local wi-fi. We went through the multi-step set-up sequence as carefully as we could, taking extra care to input the correct wi-fi password, as described. This was an ominous step in the instructions, warning of dire consequences if not done correctly. We were absolutely certain that this was typed in correctly (Network Don & Jess, all alphanumeric password). Once the ZA connects to your network, it will stop flashing purple and become solid purple. The instructions say, hey if this doesn't happen, don't worry, just hit the reset button and start over. Tried resetting many, many times; it didn't stop flashing purple for us - 2 hours, 3 hours of trying, searching the net for troubleshooting tips, still flashing purple. Now the Bowers & Wilkins site has a FAQ section that helpfully says that there is a firmware update, which I did, and a support section with a detailed pdf guide to download, which I did. Along the way I read that the password must be alphanumeric, that the security must be a certain type, but not another type, that the network has to support "g" protocol rather than "n". All OK, but still a flashing purple light, and the reset still did not work. I found several variations on how to do the factory reset; hold for 2 seconds, turn off, wait 60 seconds, hold for 10 seconds, etc. I tried them all, in various sequences, for hours. Still the flashing purple light. Then we returned the ZA and got a 2nd one, brought it home and very carefully tried a connection through our ipad, as this was suggested in a blog, and the downloaded guide had careful directions for this (and much easier than hooking up the Ethernet wire). The short version of story that we got to the same spot and the purple light flashed on and on, and I could not reset. There is no phone support at the ZA website, but you can email support and they will return your query within 3 business days; so I had 6 h invested and Thanksgiving was coming up and we wanted wireless music for the holidays, and ZA gets great reviews, so I wrote an email. Ken from Bowers & Wilkins responded the next day, was nice and helpful, and after a few exchanges gave me the secret to my problem as outlined in one of his emails:
"Have you confirmed that your network name AND password only contains alphanumeric characters? Also that your wireless G-compatible router only uses WPA/WPA 2 Personal, WEP, or No Security. The Zeppelin Air will not support WPA/WPA2 Enterprise security.
In most cases I've see, the no reset issue is usually caused by entering either the wrong network password or no password at all (when there should be a password)."
Did you see it? I admit I missed it in the first email. Note that Ken admits that there is a "no reset issue". Our password is alphanumeric, our security and protocol are OK, but we had an ampersand (&) in our network name! (Don & Jess). And since I typed this in, the ZA will never be able to reset! I've ruined the machine by typing in an ampersand, and you can also apparently ruin the machine by mistyping your password, or by not typing in a password, or by using a password with special characters, which explains the ominous warning in the instructions. I specifically asked Ken from Bowers & Wilkins (note the irony of the ampersand in the company name) if I ruined the machine by having a bad network name, and pointed out to him that this little problem is not in any instructions or guides that I could see - and he did not reply. So my take on this is: if you pass the test of being lucky enough not to have the wrong network name, and you are able to type in your password without making a mistake, you will probably love the ZA. I failed that test and am unworthy. We returned the ZA and will wait for more stable versions, or will find something else.