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Branch Today, Gone Tomorrow [Kindle Edition]

Brett King
4.2 out of 5 stars  See all reviews (5 customer reviews)

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Book Description

In the wake of the global financial crisis, retail bankers face another equally challenging shift to their business in the near term – the demise of the branch. In the UK, one bank branch has closed everyday since 1990. In the US, transaction volume in-branch will be down almost 60% between the period 2006-2015. In developed economies, consumer visits to bank branches have been down 80-90%. Yet today most banks spend more than 80% of their channels budget on branch real estate, staffing and support. In a world where the fastest growing interactions with banks are through Internet, mobile phones and social media, what does the bank of 2015 look like? How will we support a 50% reduction in number of branches in the next few years? Where will all the tellers go, and what happens to all that real estate? Branch Today, Gone Tomorrow is a detailed, multi-faceted business case for the reprioritization of branch banking in the channel mix. It explores economics, behavioural shifts, trust issues facing banks, new retail distribution models and drivers challenging the branch-centric models of yesteryear. Branch Today is not about getting rid of every bank branch you have. It’s about understanding how banking changes when branches are no longer at the centre of acquisition, service and channel strategy. About the author Brett King is the author of the bestselling book Bank 2.0, founder of the world’s first mobile direct bank Movenbank. He advises the world’s biggest banks on innovation, customer experience and distribution strategy.


Product Details

  • File Size: 2043 KB
  • Print Length: 57 pages
  • Publisher: Marshall Cavendish Business (January 13, 2012)
  • Sold by: Amazon Digital Services, Inc.
  • Language: English
  • ASIN: B0070SA2KI
  • Text-to-Speech: Enabled
  • X-Ray:
  • Lending: Not Enabled
  • Amazon Best Sellers Rank: #100,950 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Customer Reviews

4.2 out of 5 stars
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4.2 out of 5 stars
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2 of 2 people found the following review helpful
5.0 out of 5 stars Must read for all working in Financial Services January 25, 2012
By Jelmer
Format:Kindle Edition|Verified Purchase
Brett King did it again. 'Branch Today, Gone Tomorrow' is a must read for all working in Financial Services. Eye-opening with plenty of real world examples, proving it actually is possible to change a bank and start delivering what the customer-of-now so much like to see in their bank: simplicity, mobility and trust.
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1 of 1 people found the following review helpful
5.0 out of 5 stars Relevant and Thought-Provoking Read June 1, 2012
Format:Kindle Edition|Verified Purchase
This succinct and well thought out statement on the future of the branch really applies to many areas of our lives. From banking to retail to travel and entertainment, our preferences and demands are shaping the way that established businesses are approaching the market. From these preferences and demands drives technological innovations, especially through social media. Can't wait to see how the branch saga unfolds and can't wait for King's next book!
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5.0 out of 5 stars What are branches for anyway? March 27, 2012
Format:Kindle Edition
The power of this little book is in the research the Brett King sites regarding banking transactions and how they have changed as a result of the digital revolution. Regardless of the degree to which you agree that branches are dying, the statistics sited will give you valuable insights for developing a branch strategy in the digital age. Anyone responsible for credit union or bank operations would be remiss not to read this book and its companion "Bank 2.0."

Fair warning: its shorter then you would initially expect; but that's a good thing for busy financial institution managers. It is condensed to just the important research and minimizes the prognosticating about the future of banking, allowing you to draw your own conclusions from the research.
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4.0 out of 5 stars Compelling.... January 26, 2012
By Salil
Format:Kindle Edition|Verified Purchase
Brett continues from where he left in Bank 2.0 and makes a compelling argument as to why the branch banking model is not a viable proposition for banks and more importantly for customers. If you are a die hard banker, this might be a bitter pill to swallow but some life saving pills MUST be swallowed.

Hard hitting statistics that make for compelling arguments for direct channel adoption and if you are customer experience glued, interested in the future of channel banking and 'disruptive'(???),you will have fun.

Some reasons why branches will stay in alternate forms and purposes does not come out well in this book but that is only for those who haven't read Bank 2.0

Recommended...
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2 of 4 people found the following review helpful
2.0 out of 5 stars Tell us something we don't know.. September 10, 2012
Format:Kindle Edition|Verified Purchase
Branch Today, Gone Tomorrow makes the case for change for banks still operating under managing Branches to focus instead on client satisfaction / online transactions. I don't know much about the author (as this was a required work reading for me), but I do know he created MovenBank, a popular online-only bank in the UK, which would make a great deal of sense reading most of the statements throughout this book. My major issue here is this: Most traditional banks operate with Branches; it's what we're used to. Regardless of how high-tech, or how infrequently we visit those branches, most Americans just 'expect' there to be a branch nearby (just in case). The book is grim, full of doom & gloom for banks neglecting to face the facts; but after reading the entire book, and writing this review, I cannot recall exactly what the takeaway was! There's no clear indication of direction given, except for the 'bleak' this is the way things are heading, prepare for it. It's like someone who bought a house during the housing collapse and getting a great deal explaining to those who previously bought and are currently underwater "You're in trouble; should have bought when I did!". Maybe I'm being too critical, maybe I just didn't like it because it was required, but to me there wasn't much taken away from it.
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More About the Author

Brett King is an Amazon best-selling author, a well-known industry commentator, a sought after keynote speaker, the host of the BREAKING BANK$ radio show on Voice America (an Internet talk-radio network with over nine million monthly listeners), and the founder of the revolutionary mobile-based banking service Moven (Moven.com or search iTunes/Google Play for "Moven"). King was voted as American Banker's Innovator of the Year in 2012, and was nominated by Bank Innovation as one of the Top 10 "coolest brands in banking."

His latest book Breaking Banks debuted at #2 on the Amazon Bestseller's list the first week out. His 2013 book Bank 3.0 (available in seven languages), topped charts in the U.S., U.K., China, Canada, Germany, Japan, and France after its Christmas 2012 release. King has been featured on Fox News, CNBC, Bloomberg, and the BBC, and in Reuters, Financial Times, The Economist, ABA Journal, Bank Technology News, The Asian Banker Journal, The Banker, Wired magazine, and many more. He contributes regularly as a blogger on Huffington Post.

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