Branch Today, Gone Tomorrow [Kindle Edition]

Brett King (Author)

Book Description

In the wake of the global financial crisis, retail bankers face another equally challenging shift to their business in the near term – the demise of the branch. In the UK, one bank branch has closed everyday since 1990. In the US, transaction volume in-branch will be down almost 60% between the period 2006-2015. In developed economies, consumer visits to bank branches have been down 80-90%. Yet today most banks spend more than 80% of their channels budget on branch real estate, staffing and support. In a world where the fastest growing interactions with banks are through Internet, mobile phones and social media, what does the bank of 2015 look like? How will we support a 50% reduction in number of branches in the next few years? Where will all the tellers go, and what happens to all that real estate? Branch Today, Gone Tomorrow is a detailed, multi-faceted business case for the reprioritization of branch banking in the channel mix. It explores economics, behavioural shifts, trust issues facing banks, new retail distribution models and drivers challenging the branch-centric models of yesteryear. Branch Today is not about getting rid of every bank branch you have. It’s about understanding how banking changes when branches are no longer at the centre of acquisition, service and channel strategy. About the author Brett King is the author of the bestselling book Bank 2.0, founder of the world’s first mobile direct bank Movenbank. He advises the world’s biggest banks on innovation, customer experience and distribution strategy.

Product Details

• File Size: 1311 KB
• Print Length: 55 pages
• Publisher: Marshall Cavendish Business (January 13, 2012)
• Sold by: Amazon Digital Services, Inc.
• Language: English
• ASIN: B0070SA2KI
• Text-to-Speech: Enabled
• X-Ray: Not Enabled
• Lending: Not Enabled
• Amazon Best Sellers Rank: #246,224 Paid in Kindle Store (See Top 100 Paid in Kindle Store)

Most Helpful Customer Reviews

2 of 2 people found the following review helpful

5.0 out of 5 stars Must read for all working in Financial Services January 25, 2012

By Jelmer

Format:Kindle Edition|Amazon Verified Purchase

Brett King did it again. 'Branch Today, Gone Tomorrow' is a must read for all working in Financial Services. Eye-opening with plenty of real world examples, proving it actually is possible to change a bank and start delivering what the customer-of-now so much like to see in their bank: simplicity, mobility and trust.

1 of 1 people found the following review helpful

5.0 out of 5 stars Relevant and Thought-Provoking Read June 1, 2012

By Joanna Rosenberg

Format:Kindle Edition|Amazon Verified Purchase

This succinct and well thought out statement on the future of the branch really applies to many areas of our lives. From banking to retail to travel and entertainment, our preferences and demands are shaping the way that established businesses are approaching the market. From these preferences and demands drives technological innovations, especially through social media. Can't wait to see how the branch saga unfolds and can't wait for King's next book!

5.0 out of 5 stars What are branches for anyway? March 27, 2012

By Mr. Matthew R. Weidler

Format:Kindle Edition

The power of this little book is in the research the Brett King sites regarding banking transactions and how they have changed as a result of the digital revolution. Regardless of the degree to which you agree that branches are dying, the statistics sited will give you valuable insights for developing a branch strategy in the digital age. Anyone responsible for credit union or bank operations would be remiss not to read this book and its companion "Bank 2.0."

Fair warning: its shorter then you would initially expect; but that's a good thing for busy financial institution managers. It is condensed to just the important research and minimizes the prognosticating about the future of banking, allowing you to draw your own conclusions from the research.

More About the Author

Brett King is a bestselling author and the founder of a breakout new retail banking concept, Movenbank. Voted as American Banker's Top Innovator of the Year in 2012, King initially achieved recognition for his bestselling book BANK 2.0, which received widespread industry acclaim and topped category lists in the UK, USA, Germany, Japan, Canada, France Russia and Asia. He is widely considered the foremost global expert on retail banking innovation today.

King has recently been featured as an industry commentator on CNBC, Bloomberg, Financial Times, The Economist, ABA Journal, Bank Technology News, The Asian Banker Journal, The Banker magazine, and many more. He contributes regularly as a blogger on Huffington Post.

He recently gave the closing keynote at the largest financial services conference in the world, SIBOS, but he has presented at conferences in more than 30 countries for organizations like Google, Forbes, Oracle, The Economist, SAS, SWIFT, the American Bankers Association, Bloomberg, The Asian Banker, IIR, Marcus Evans, DTT Fast 500, HSBC, and others. He currently is an international judge for The Asian Banker Retail Banking Excellence Awards, the GSMA Global Mobile Awards, the Middle East Business Achievement Awards and the Middle-East Retail Banking Awards.