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Brand Advocates are your most loyal, passionate, and engaged customers, and your best marketers. They don't just buy your productsthey sell your products for you. Brand Advocates tweet, blog, and Yelp about you; they praise you with five-star reviews on Amazon and TripAdvisor; they talk you up in social networks, online communities, and over coffee; and they defend you from detractors. Do you know who your Brand Advocates are? Are you systematically leveraging them to get more brand and product recommendations as well as drive sales? If you're not, you're missing the most powerful opportunity to turn likes into leads and social media into sales.
Brand Advocates teaches you how to turn your enthusiastic customers into a powerful and sustainable marketing force. Through a step-by-step playbook and real-world examples, you'll learn exactly what it takes to build and activate your Advocate Army, from identifying your Advocates to energizing them and tracking results. By following this strategic and sustainable approach, you'll soon be able to:
Every company in the worldincluding yours!has Brand Advocates. Get more value from your social media marketing and transform your company by unleashing the most powerful marketing force you have. Your Advocate Army is ready and waiting to build your brand and business.
ROB FUGGETTA is the founder and CEO of Zuberance, the leading brand advocacy company. A twenty-year veteran of Silicon Valley, Rob has played a leadership role in three start-ups, including Genuity, which went public in June 2000. Rob was formerly a partner at Regis McKenna, Inc., the legendary Silicon Valley marketing and communications firm that helped put Apple on the map.
This is one of those breakthrough books that actually makes sense as a sustainable endeavor (as opposed to trend-of-the-month ideas)! Read morePublished 13 months ago by david
Brand Advocates provides a lot of information on creating a brand advocacy program. From identifying and energizing to tracking, this is a book to keep on your desk. Read morePublished on May 29, 2013 by Chelsea Hickey
Seems obvious that what was written is true! As a former marketer as Rubios, we saw how advocacy worked first hand. Good writing, data and case studies. A good read.Published on December 31, 2012 by Kathryn Vargas
Rob Fuggetta's new book, Brand Advocates, is music to my ears. For a long time, I've been pushing the value of loyalty strategies in social media crisis planning, and now I'm... Read morePublished on November 22, 2012 by cksyme
I loved how Brand Advocates walked through the business case for building an advocacy program and gave dozens of real-world examples of how it is being done today. Read morePublished on September 21, 2012 by Travis R Murdock
Rob helps answer a critical question for marketers plagued by today's over-messaged, tuned-out media landscape: how do I spark word-of-mouth engagement for my brand by turning... Read morePublished on September 20, 2012 by CRC
I really liked the case studies and stats Rob provided. But I especially liked his straight forward descriptions of the next steps that made the book very practical. Great job!Published on September 19, 2012 by Ejoaquinh