Consumers have become technology savvy: they blog about product reviews and customer service, instantly do comparison price checks from their mobile phone in a store aisle, become fans of their favorite retailers and brands on Facebook, show off their purchases on YouTube, and provide accoladesor vent complaintsto their friends and to the masses on Twitter. Successful retailers must not only find ways to differentiate merchandise strategies and stores, but also to engage with consumers where they are already spending a lot of their time: blogging, friending, tweeting, and surfing. Now is the time for executive management to jump into ongoing conversations about their companies and participate rather than sitting on the sidelines. Branded! helps you harness the power of social media and mobility to its fullest potential.
Sharing their decades of experience in retail and technology, Bernie Brennan and Lori Schafer demonstrate how social media and mobility can substantially improve a retailer's market share and brand position. Loaded with examples, Branded! provides comprehensive reviews of leading retailers who are successfully implementing social media and mobility.
Written through the eyes of retail and technology executives, Branded! explores:
How your world is changing. Customers are now in charge. Retailers who fail to engage will be bypassed
The powerful impact of social media, including Facebook, Twitter, MySpace, YouTube, Flickr, private social networks, and social gaming
The lightning speed in the growth of smart phonesconnecting retailers and customersregardless of time or place
How analytics helps you listen, quantify, and react to the impact of massive volumes of conversational data
The strategies of leading-edge retailers, including: Starbucks, Zappos, Wet Seal, Macy's, 1-800-Flowers.com, JCPenney, Pizza Hut, and Best Buy
How open culture and transparency are the hallmarks of these leaders
Unlock the mystery of these rapidly emerging new channels of communication and commerce and strategically engage your customers with Brennan and Schafer's Branded!
This is a great book that provides statistics and strategies about social media, how to use it, and how it has been used. Read morePublished on September 16, 2011 by Kwoodby
Bernie Brennan, former chairman and CEO of Montgomery Ward, knows practically everything about retail. Read morePublished on August 19, 2011 by Rolf Dobelli
I really enjoyed this book and the many examples and insights provided on how such a new industry topic - the advent of social media - is impacting retailers today. Read morePublished on January 31, 2011 by Art Dirik
I have been involved with surfing and shopping on the Web for many years. I use Facebook, Twitter, Youtube, Flickr and LinkedIn. I know others who use Foursquare. Web 2. Read morePublished on November 22, 2010 by gcorbin
I purchased this book to gain a better understanding of how major retailers are using the social network to build business. Read morePublished on November 18, 2010 by RKasenter
Anyone interested and wanting to participate in the future of retail should read this book. I am sure there will be many more books written about these topics, but Lori and Bernie... Read morePublished on November 4, 2010 by V. Youd