One of the most pervasive myths surrounding a big organizational change is that planning for it is difficult, painful, even impossible. The results of that myth are spotty planning-and dismal results.
My name is Paul Levesque. I am an author, speaker, and a recognized authority on customer service and organizational change management.
Over the past two decades I have helped over 350 corporate clients plan and implement their customer focus and corporate change initiatives. Now I continue to work with clients around the world through my association with Boston-based Novations, Inc. (a human capital training and consulting firm providing solutions to increase the capacity of individuals and organizations worldwide). I deliver keynote presentations at conferences and seminars around the world. (I have spoken to business leaders from Morocco to the Baltic Sea, across Europe and Australia, and in most major American and Canadian cities.)
My published books include: The Wow Factory: Creating a Customer Focus Revolution In Your Business (Irwin, 1995), Breakaway Planning: 8 Big Questions To Guide Organizational Change (Amacom, 1998), Dreamcrafting: The Art of Dreaming Big, The Science of Making It Happen (Berrett-Koehler, 2003 [with Art McNeil]) and, Customer Service From The Inside Out Made Easy, (Entrepreneur Press, 2006). Articles I have written have appeared in such publications as Quality Digest, Biz, Canada's national newspaper The Globe and Mail, and England's Personnel Today Management Resources Guidebook. A series of commercially distributed video tapes in which Paul appears as on-camera host includes Spectacular Service: A Question of Attitude (International Tele-Film, 1992) and The Power of Customer Focus (International Tele-Film, 1995). I have been interviewed on radio and TV stations across North America.
I was born and raised in North Bay, Ontario. I lived in the Toronto and New York areas before settling in Rhode Island with my wife Sandra.
