"Lawrence E. Susskind and Jeffrey L. Cruikshank go to great lengths to show us the shortcomings of Robert's Rules and how its rituals of procedure and majority rule often produce a righteous majority and a highly dissatisfied minority...The writing is clear and jargon-free...you'll learn more than you'll ever need to know about assigning roles and responsibilities, group problem solving and holding people to commitments...It's the kind of book that has multiple markets, from executive groups to committees to neighborhood associations. Use this book to change the way you operate meetings and you'll see greater efficiency, effectiveness and sound decision making."--Training
About the Author
Lawrence E. Susskind is the Ford Professor of Urban and Environmental Planning at M.I.T. and head of the Public Disputes Program at Harvard Law School. An experience mediator, he is Founder of the Consensus Building Institute and author of Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes (with Patrick T. Field) and The Consensus Building Handbook (with Sarah McKearnan and Jennifer Thomas-Larmer). Jeffrey L. Cruikshank is an experienced editor, the author of numerous of interest to managers, and published novelist. His first book collaboration with co-author Susskind was Breaking the Impasse, published in 1987.