|
|||||||||||||||||||||||||||||||||||
|
2 Reviews
|
Average Customer Review
Share your thoughts with other customers
Create your own review
|
|
Most Helpful First | Newest First
|
|
5.0 out of 5 stars
A delightful book on process improvement,
By A Customer
This review is from: Breakthrough Process Redesign: New Pathways to Building Customer Value (Hardcover)
I have read some books on process improvement, reengineering, etc., and this is the most pleasant to read. The concepts are very clear, the steps for improvement are explained in a simple way. If you want to learn how to redesign business processes, this is one of the best to begin with.
4.0 out of 5 stars
An excellent starting point for newbies to process design,
By A Customer
This review is from: Breakthrough Process Redesign: New Pathways to Building Customer Value (Hardcover)
I thought the book was an easy read. I learned how to choose which process are more conducive to redesign, how to pick redesign project team members, some tips on what to expect from such an effort, how to overcome some of the barriers. I learned which tools work best for a particular project. It answered many of my questions about process design. A great book to get start in process design.
|
|
Most Helpful First | Newest First
|
|
Breakthrough Process Redesign: New Pathways to Building Customer Value by Charlene B. Adair-Heeley (Hardcover - January 13, 1994)
Used & New from: $0.31
| |
| ||
