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Most Helpful Customer Reviews
152 of 156 people found the following review helpful:
5.0 out of 5 stars
New tea snob in the making thanks to this excellent kettle,
By
This review is from: Breville BKE820XL Variable-Temperature 1.8-Liter Kettle (Kitchen)
I am relatively new to the tea scene (my wife and I started drinking Teavana teas about a year ago) and as such I have been searching for a really good kettle. I wanted an electric kettle because of their ease of use as well as the extra features some of the nicer kettles offer. After an exhaustive search I decided upon the Breville SK500XL Ikon Stainless-Steel Electric Kettle based in no small part to the excellent reviews it has received on Amazon and other sites.
I went to a few stores to examine it in person and compare it to about ten other electric kettles that the different stores carried but nothing seemed to come close to the design and quality of the Breville. So after finally making my decision, it was simply a matter of time before I made my purchase. I am very glad I waited as within 2 weeks this new Breville kettle was released. While still substantially costlier than the SK500XL, the BKE820XL has a number of features and design improvements that made the extra cost more than worth it. These include: - Multiple temperature settings (different teas require different temperature water for an optimally brew) with 20 minute hold - Improved water level indicators now on both sides (the single water level indicator on the SK500XL is behind the handle which makes it hard to read) I've only had my BKE820XL a few days (I purchased it from a local store) so I cannot speak to its long term reliability yet, if it is anything like the SK500XL, I don't expect to have any problems. Oh yeah, and the tea I've made in the last few days is easily the best I've ever brewed! Yay! UPDATE 1/2/2009: I've had the BKE820XL for over a month now and I still love it! The only thing I've found that I would critique is: - After you are done boiling water for the day, you need to either dry out the lid by hand or leave the lid open for a few hours to let the water evaporate (from the lid where it collects). I am concerned that not doing this might lead to issues down the road. Even with that, I am still overjoyed with my purchase (which I use at least 5 times a week) and highly recommend it to anyone in search of a quality electric kettle. UPDATE 3/12/2009 - Nothing much to report except that my wife and I are continuing to use our kettle mutliple times a week and are extremely happy with it. It has a permanent place on our counter! :) UPDATE 09/26/2010 - Just wanted to pop on and provide a quick update. We have had this kettle almost 2 years now and have yet to have any issues with it (fingers crossed). We have used it at least once a week (if not a lot more) pretty much without fail and are still very happy with it. At this point if something were to go wrong with it, we wouldn't hesitate to purchase another one. Highly recommended. :) UPDATE 09/30/2010 - A commenter chastised me a bit for not mentioning the BPA controversy in my review. As I mentioned in my reply to her, I would caution everyone to be sure to read the actual scientific papers or publications that are as unbiased as possible. I find a great source for all things scientific to be Arstechnica.com. They have a great way of breaking down complex topics in ways that non-scientific types (like myself) can really understand and absorb (see this BPA article as an example: [...]). If you don't want to wait for a conclusive link between BPA and health issues (of which there has not been one to date that I am aware of), I can completely understand and sympathize. If I had an infant I would definitely be doing all I could to minimize their BPA intake. Still, with that said I would ask that anyone concerned by this or other health issues please try to represent the facts in your arguments and not the hype; this allows others to make their own, informed decisions as well. UPDATE 09/04/2011 - We've had our Breville almost three years now and have yet to have any problems with it. Most of the negative reviews seem to be in regard to the potential BPA issue which I've already posted my opinion on (both above & in the comments to this review) however a few have mentioned actual mechanical issues. Perhaps they use theirs more than we do (we use ours at most once per day but probably more realistically about 3 to 4 times a week on average) or maybe they just received a lemon (or perhaps ours is the exception, I couldn't really tell you). I have noticed recently that the lid sometimes stays shut while the water is still hot; I don't know if it has always done this and I never noticed before or if it has recently started to do this, either way I look at it as a design element (to help keep me from spilling hot water on myself) but perhaps it is a design flaw? Regardless all I do is tap on the lid once or twice while pushing the button and it opens right up. Other than that it works just as well as the day we bought it (I still don't have a decent thermometer so I couldn't tell you how accurate it was new or used but the water still seems as hot...for whatever that is worth).
289 of 333 people found the following review helpful:
1.0 out of 5 stars
The viewing window and lid are polycarbonate,
By Mama G (Canada) - See all my reviews
This review is from: Breville BKE820XL Variable-Temperature 1.8-Liter Kettle (Kitchen)
First, this kettle is gorgeous! I bought it for it's beauty and easy to use variable temperature and the fact it had a viewing window to easily see how much water was inside. Before I used it, I emailed Breville to find out what type of plastic the viewing window was made from. The response I received was a defensive email about how polycarbonate and BPA are safe for food contact and this kettle is safe. I've been reading the research on BPA and polycarbonate for years, so they didn't share anything new with me. I would have preferred their response to simply state "polycarbonate" and then offer to provide me with more information if I had any concerns.
Regardless, they weren't going to change my mind. I don't feel comfortable with polycarbonate around my boiling (or close to boiling) water and in this day and age where BPA is a huge uproar, I am super surprised that Breville came out with a brand new kettle containing polycarbonate. I would have loved to see this kettle have a glass viewing window and lid, that would have been super! Especially with the price point they are selling this at. Having it be a "toxin free" kettle with no plastic would have been a great marketing move. I did reply and thank them for the information and politely told them I would be returning it due to the polycarbonate, but that if they came out with a version that had glass instead of polycarbonate, I'd snap it up in a second. I received no further reply from Breville.
30 of 33 people found the following review helpful:
3.0 out of 5 stars
Almost Perfect,
By
Amazon Verified Purchase(What's this?)
This review is from: Breville BKE820XL Variable-Temperature 1.8-Liter Kettle (Kitchen)
I drink various types of teas constantly to my dentist's consternation, such as Irish and East Frisian in the morning with Pu Erh Tuo Cha and Green Jasmine in the evening. On the weekends I drink French Pressed coffee.
I did it the old fashioned way with a thermometer. Needless to say, but I will anyway, this kettle did make life simpler, but, (always a but) it has not functioned as advertised. The primary issue is on the boiling setting for black teas. Sometimes it shuts off, and sometimes it doesn't. The other presets have worked flawlessly, and this may only be an anomaly with this particular pot. I will say that I am going to order a second one, and send this one back to Breville for repairs. That should tell you how much I like the idea of this kettle.
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