After using a low-end espresso machine with pre-ground coffee for years, we were ready to upgrade. We wanted a new machine and a grinder but, with a budget of only $400, we were having trouble finding quality products we wanted that fit the price range. This refurbised scratch/dent option allowed us to get a lot more machine (and grinder) for our money! We were a little worried about the refurbished and scratch/dent designations so, before ordering, we confirmed with Amazon that it comes with a 1-year manufacturer warranty (it does). We received the machine only 3 days after ordering and we were anxious to see the condition of it. There are only two small visible scratches on the bottom panel and the instruction manual is a little bent but that is all. We have tested all the major components (including the grinder) and everything is in great working order. As far as the quality of the espresso, we are extremely happy. We definitely need time to perfect our technique with this machine but even the first experimental shots were infinitely better than the best shots with our old machine! We will post updates over the next few months as we've read reviews about the grinder not working after awhile. But, for now, we are incredibly happy with it.