I've had my ES200 APG-TB for just about a year, and while I did have to consult the service center, I was VERY impressed with their responsiveness. When I called, I connected DIRECTLY to a service representative - no computer menu - a real live person! The service rep walked me through a quick trouble-shooting procedure, diagnosed the problem, and the replacement part was delivered in very short order - that level of customer support is a rare find in today's business world.
And does the ES200 ever look great on my counter!!! It even looks better in real life than in the pictures - and the pictures look great. Also, the ability to use coffee pods sure makes life easy - no fuss - no mess - perfect brew!! One very satisfied Briel customer!!!!