I purchased my generator from Home Depot on 13 April. I had a licensed electrician install a manual transfer switch. On 8 June, we had our first power outage. The generator started up immediately and ran for 10 minutes and then shut down. On restart, it ran for 5 minutes and shut down. After about an hour of this we decided to just weather the 96 degree heat with no electricity.
The next morning, I called Briggs & Stratton and followed their voice prompts which gave me the name of a local "Briggs & Stratton authorized warranty repair facility". I loaded this monstrous machine into my SUV and drove it over to the designated facility. About an hour later, I received a call that the "authorized Briggs & Stratton warranty repair facility" could not do the work because the Briggs & Stratton generator had a Generac motor on it. Another trip to pick up the generator and then called Briggs & Stratton back. After 1 1/2 hours of listening to how important my call was and that my called would be answered by the next available customer service rep, I called Home Depot from my cellphone who was willing to issue a refund even though the generator was more than 30 days old.
I give this Briggs & Stratton 8000 watt generator a 1 only because 0 was not an option. I would give Home Depot a 10.
Robert H. Merriman
Felton, PA