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Most Helpful Customer Reviews
9 of 10 people found the following review helpful:
5.0 out of 5 stars
Great price on a great generator,
By
This review is from: Briggs & Stratton 030210 Elite Series Vanguard OHV Portable Generator (Lawn & Patio)
I just recieved my new generator today. Amazon delivery was amazing. The truck line called. backed up to my door at my convienience, and me and the driver had it off the truck in less than 5 minutes. Keep in mind this is a 2 person job. Adding to the plus for the delivery is that it was absolutly free.
It took me a total of 10 minutes to install the wheels,support bracket, attach the battery cable(yes it does come with the battery installed),fill with the supplied oil and put in some gas. One little choke and the unit fired off a lot sooner than I anticipated. I ran some electrical power tools to make sure the unit was putting out power and they all worked flawlessly. I searched far and wide untill I settled on this unit. The Vangaurd engine ( built by mitsubishi according to The Briggs rep I talked to) was the major selling point. It is quieter than many larger generators and can ramp up to a 13500 watt surge. Im not hoping for a power outage , but I sure would like to put this baby to the test. I might just throw my transfer switch tomorrow and see what it can do. Very happy at this point
12 of 16 people found the following review helpful:
1.0 out of 5 stars
Dead Generator - Dead Customer Service,
This review is from: Briggs & Stratton 030210 Elite Series Vanguard OHV Portable Generator (Lawn & Patio)
I purchased my generator from Home Depot on 13 April. I had a licensed electrician install a manual transfer switch. On 8 June, we had our first power outage. The generator started up immediately and ran for 10 minutes and then shut down. On restart, it ran for 5 minutes and shut down. After about an hour of this we decided to just weather the 96 degree heat with no electricity.
The next morning, I called Briggs & Stratton and followed their voice prompts which gave me the name of a local "Briggs & Stratton authorized warranty repair facility". I loaded this monstrous machine into my SUV and drove it over to the designated facility. About an hour later, I received a call that the "authorized Briggs & Stratton warranty repair facility" could not do the work because the Briggs & Stratton generator had a Generac motor on it. Another trip to pick up the generator and then called Briggs & Stratton back. After 1 1/2 hours of listening to how important my call was and that my called would be answered by the next available customer service rep, I called Home Depot from my cellphone who was willing to issue a refund even though the generator was more than 30 days old. I give this Briggs & Stratton 8000 watt generator a 1 only because 0 was not an option. I would give Home Depot a 10. Robert H. Merriman Felton, PA
2 of 2 people found the following review helpful:
5.0 out of 5 stars
One great machine,
By
This review is from: Briggs & Stratton 030210 Elite Series Vanguard OHV Portable Generator (Lawn & Patio)
We have had our generator for close to a year now and it has never failed to do what it is needed to do. I have to say that we are happy campers indeed. It is extremely important that we have equipment that can handle heavy and persistent work loads at times. We have to rely on this generator completely in our wilderness off the grid location when there is inadequate solar gain to power our home and pump our water. We use ours every single day at times. This unit works so well that THREE of our neighbors have bought the exact some model for use at their own places after seeing ours in action. I have heard absolutely no complaints... only raves from all of them. I'm not sure why some others here have had issues... but none of us have.
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