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Bringing Out the Best in People Hardcover – December 21, 1999


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Product Details

  • Hardcover: 245 pages
  • Publisher: McGraw-Hill; 2 edition (December 21, 1999)
  • Language: English
  • ISBN-10: 9780071351454
  • ISBN-13: 978-0071351454
  • ASIN: 0071351450
  • Product Dimensions: 9.3 x 6.4 x 1 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (44 customer reviews)
  • Amazon Best Sellers Rank: #45,140 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

A powerfully positive system for gaining maximum performance from every employee.

What motivates people? What encourages employees to work to their fullest potential, not just for a short while but for the long haul? Many managerial fads promising quick fixes have come and gone, but none have approached the success experienced by organizations that have employed Aubrey Daniel's groundbreaking motivational methods. Bringing Out the Best in People, New & Updated Edition, provides the latest and best motivational methods currently in use at such major companies as Xerox, 3M, and Kodak. Applying scientifically based behavioral stimuli to the workplace while making it fun at the same time, author on performance, Aubrey Daniels, describes practical, precise, data-oriented methods to help you implement a management system that will maximize the long-term performance of every aspect of your company.

All-new material shows you how to:

Create effective recognition and rewards systems in line with what today's employees want; Stimulate innovation and creativity in new and exciting ways; Overcome problems associated with poorly educated workforce.

Here, you'll learn the secrets of:
Finding reinforces that work - and tailoring them to meet individual employees' needs. Setting fair performance measurement standards - and implementing them with minimal cost and effort. Providing continual feedback - so employees always know exactly how to improve performance...and when they've achieved it. And much more!

About the Author

Aubrey C. Daniels, Ph.D., is the president of Aubrey Daniels & Associates, Inc. (Atlanta, GA), a management consulting firm that helps companies solve problems in productivity, quality, cost, and morale. One of the foremost speakers and writers in the human resources field, he has instituted his performance management system at more than two hundred organizations in the United States, Canada, Mexico, Great Britain, France, and Italy, and has worked closely with such noted clients as 3M, GTE, Rubbermaid, and Honeywell. Dr. Daniels is also the founder and PUblisher of Performance Management magazine.

More About the Author

Aubrey C. Daniels is the author of the bestselling management classic Bringing Out the Best in People. His management consulting firm, Aubrey Daniels International, works with business leaders around the world. Daniels is an internationally recognized expert on management, leadership, and workplace issues. He has been featured in The Wall Street Journal, The New York Times, Fortune, and on CNN and CNBC.

Customer Reviews

4.6 out of 5 stars
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It's very well written and easy to read, considering it's based on science.
Laurence C. Jones
I would recommend this book as required reading for anyone in supervision, or leadership, who is interested in effectively managing performance.
Michael A. Reed
This book describes a process that if implemented properly can have a dramatic impact on you organization.
Charlie Kopicz (ckopicz@enter.net)

Most Helpful Customer Reviews

33 of 34 people found the following review helpful By Leo E. Walsh on September 24, 2004
Format: Hardcover
After being promoted to management, I needed to learn how to manage. And my company offered us three day's worth of training... hardly enough to really grasp the ins and outs of how to shape other's behavior. However, the most highly skilled of the presenters mentioned this book, and felt that behavioral modification was the only true key to managing effectively.

I scoffed initially.

Being a twentieth century American, I thought behaviorism was dead. Skinner struck me as cold ... but, being a scientific and open-minded man, I purchased the book. And I'm glad I did.

I can say this without batting an eye: because of Aubrey Daniels' book, not only are my teams consistently strong performing teams, I know how I got there. So, when I get a new batch of team members, I can apply the same principles, and see the results right away. In fact, learning about this book is the most useful thing I learned in that aforementioned week of leadership training.

What are Daniel's principles? First of all, that people do what they do because of reinforcement. Reinforcement comes in two main forms: positive and negative. Negative reinforcement does not necessarily mean punishment, but that positive reinforcement is withheld. Punishment is a subset of negative reinforcement, largely overused.

Daniels then goes on to show the "ABC's" of behavior (Antecedent, Behavior, Consequences), and illustrate why some behaviors are not easy to shape (the consequences are uncertain). Once you understand the basics, it becomes easy to look for opportunities to shape your reports' behaviors by rewarding what you want then to do ... making the UNCERTAIN consequence CERTAIN: "If I do this, my manager will be happy," instead of the UNCERTAIN, "I am not sure if this will work...
Read more ›
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22 of 22 people found the following review helpful By Ron Atkins on January 16, 2003
Format: Hardcover
Dr. Daniels brings the subject of behavior analysis to a level where human resource managers can understand the concepts of performance management and actually apply his principles of scientific employee management. For anti-behaviorists (those who fear being controlled by the human tendency to adapt behavior in order to receive rewards and avoid punishment) this book is a nightmare. Daniels succinctly describes the behavior analysis process and how employers can use it to improve organizational effectiveness and efficiency by "pinpointing" job performance standards and incentive programs. A must read for any manager. His chapter on incentive plans was particularly insightful and illustrates the fallacies of most reward systems.
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15 of 15 people found the following review helpful By A Customer on August 24, 1999
Format: Hardcover
Simple and straight forward. Great guide to understand human behavior and an outstanding blue print for controlling consequinces. Without a doubt one of the best, if not the best, books on motivation that I have ever read. Why and how to. Rudy Andl, Pres. IBC Recruiting Services Inc. IBCRecruiting.com
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13 of 13 people found the following review helpful By rietdijk@nijenrode.nl on May 11, 1999
Format: Hardcover
Business is characterized by a lot of common sense solutions. But in fact, the many books that are released articulate only the particular view and experiences of the author. A scientific based book about how to understand and change behavior in organizations was lacking. Aubrey Daniels has made the remarkable accomplishment of writing a book that is both strongly based in the science of behavior analysis, as easy to read and to use. This is one of the best books that has been written about business, also because it demonstrates that business is behavior.
Drs. M.M. Rietdijk, Nyenrode University, The Netherlands
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10 of 10 people found the following review helpful By Reader in Atlanta on November 20, 2000
Format: Hardcover
Bringing Out the Best is not so much a book to have read, but rather a book to read, review and reference. Although there are many important points made in this book that can help you understand people and why they often behave in "strange and mysterious ways" I think the most important knowledge to be gained is the distinction between reinforcement and recognition or rewards. Today, when so many "pop" writers are claiming that people are demotivated by extrinsic rewards, Dr. Daniels is the only business writer even attempting to explain that reinforcement whether it occurs naturally (that is the work itself provides reinforcement and satisfaction) or given extrinsically, (that is, someone else notices good work and complements the worker) is significantly different than the typical rewards and recognition programs so often developed in businesses today. This book should be read by any one who has ever been disappointed by an attempt to reward or by an attempt to be rewarded. This includes managers, parents, ministers and anyone else who is expected to influence and motivate others.
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10 of 10 people found the following review helpful By "foddsson" on November 28, 2000
Format: Hardcover
Dr. Daniels' writings are a practical guide to the application of behavioral principles in organizational settings. As such this book is second to none and a must read for those charged with the responsibility of managing performance. This approach has time and time again proven very effective, yielding dividends for those who have seriously attempted to understand and apply behavioral principles in the workplace. Although the book focuses primarily on applications in business, it also demonstrates relevance to peoples' personal life by describing how we should treat others to maximize performance and build good relationships. It is unfortunate that those who lack the understanding of behaviorism, naively describing it as associationism and a way to "treat-people-as-mechanical-objects," feel the need to cast value judgment on one of very few successful extrapolations of psychological principles to our everyday lives. It is fortunate, however, that such evaluations are erroneous, at best.
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