Customer Reviews

Brinkmann 810-5304-4 Smoke'N Grill Electric Smoker and Grill, Stainless Steel

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It's really a pretty smoker...but I don't know if it works or not...there are missing parts.

This must be a common problem for Brinkman...as they have in bold lettering, "for missing parts, call customer service at 1-800-xxx-xxxx). I've called the number several times. They should call it "customer dis-service", because you don't talk to anyone, you listen to some recordings, punch in your telephone number, and they'll call you back when they get around to it. It's been over a day and I've not heard anything. I hope that when/if they do call, I'm not in the shower or otherwise occupied.

If/when I get the call, I'll edit my review. I hope i get those parts before Thanksgiving...i was planning on smoking a turkey.

Thanks Brinkman!

UPDATE: I finally received a call...but of course I was in the shower and couldn't take it. They left a voicemail suggesting I visit their website which I had already done and found no help. I looked up their corporate number on the 'net. The receptionist put me through to customer service...supposedly on hold with a live person. As I was waiting, I received an e-mail stating the missing parts would be mailed tomorrow. No "I'm sorry for your inconvienence" or anything.

I wonder if Brinkmann's CEO ever reads these? or their shareholders? I believe I'd want to know if my customer service team was failing.