Customer Reviews

Broderbund Print Shop 21 Pro Publisher Deluxe [Old Version]

5 star:		(0)
4 star:		(2)
3 star:		(0)
2 star:		(3)
1 star:		(6)

 

 

I just received the New Print Shop 21 Pro Publisher Deluxe to replace my Print Shop 12 which I lost. I loved Print Shop 12. It was easy to work with and the clip art was great. After installing the new Print Shop 21 I had needed customer support for this product. I was having trouble with getting online to retrieve the clip art. About half of all the clip art on this program you have to retrieve by going online. (I have dial up service on my computer)I went online (from another computer with DSL) to receive customer service as suggested and got nowhere. I finally called their 800 number to try and get help from there but guess what, you're referred back to their website with no support. They tell you to email them describing what the problem is and they will get back with you ASAP. Well, they sure did get back with me. They told me to go back to their website again. They just keep bouncing you around in circles and you get nowhere. I did get a couple of (GET LOST!) phone numbers from them but you have to pay $2.95 a minute to talk to someone. I am really disappointed in their product this time and especially their customer service. Excuse me, THERE IS NO CUSTOMER SERVICE! I have ordered their version 20 from e-bay in hopes that it will work a little better then the new version. I will be boxing up my new program and sending it back for a refund. I should have listened to everyone else who rated this product. Seems like all of the ratings so far are very poor and I've just added one more. :(

This program is useless. I wanted to upgrade from MS Publisher as I edit a 16 page newsletter. I can see no difference between Printshop Publisher and the $30 reg. printshop programs. At least nothing that I would use on a regular basis. Besides the money difference, I am having a problem with fonts changing. It seems when you want to open a legal document which you have spent hours creating, you can't open without first changing the printer settings. If you do, it defaults to letter size and changes all of your fonts to smaller sizes. When you have worked for hours on a design, you don't want to have to go back in to correct all of these changes. I have written several times to the company and gotten no response, so evidentally their customer service is as useless as their product. I have used Printshop at home for at least 6 years and upgraded annually, but am very sorry that I recommended it to my company. I feel responsible for their needless purchase.

This was alot of money for what this program offered.
Many other print shop programs can do many of the things that this program can do but for alot less money. Not happy with this program at all!!!!

Program inexplicably sometimes does not load part of the menu needed to access art. Unlike other users in reviews I read elsewhere, I LOVE access to online art -- it's very fast with my cable connection and is much less of a pain because you're not always switching out disks (invariably the art you want is on a different disk than the one you just put in). However, this is no good if you can't access it (see first sentence above). I think I found a fix on their website, but, holy cow, there's like 200 steps to it. Also, I wish someone would come up with clip art that you don't have to keep coming out and going back in to get something new. Wish I could access, for example, art straight from WordPerfect (because who is crazy enough to use Microsoft anymore?)

As a previous reviewer stated, part of the menu does not load. For every one time it does load, there are 6 or 8 times it doesn't. I have tried rebooting many many times and it does not help. This software is not worth the money or the trouble. I will be sending it back for a refund. Also, there is no information included in the box to explain how to use to CDs, installation, etc. Very dissapointed!

Could not find PrintShop Pro ProPublisher Deluxe version 22 on this site. Also could not find any FAQs or other assistance for this ver.22 on the Broderbund site but that may be a failure on my part.

Several crashes on my XP system, the only software I have that does crash. Hoorah XP!!! The O/S and other programs running do NOT crash, only the ProPublisher dies a horrid death.

Sure takes a loooong time for this program to load. Yawn.......

I did make a couple nice brochures but they are no better than what other similar programs create.

The lack of apparent support on the Broderbund Web site and that site's user unfriendliness adds to my doubts about the viability of this program.

Not all humanoids can afford OR obtain a high-speed connection to the Webernet (Interweb?) Having to wait then wait some more then wait a little longer then wait while waiting for graphics to crawl their way across the telephone wires is tiring though the lengthy retrieval times can be a life-altering experience; I have developed a profound sense of patienceness that borders on a Zen-like experience that has allowed me to reflect upon my inner self, reach into my psyche to resuscitate my inner childishness and allow my feminine aspect of my gruff blue collar masculinity to peek out just a wee bit (I don't make little kids cry anymore by growling at 'em). I have also retrieved copious amounts of naval lint while occupying myself during those download times.

But, life is short. I tire of the lengthy program loading time and graphic retrieval. I also dread the too-common crashes. I bought the program after observing the money-back guarentee so...off to the brick-and-mortar store I go.... to return this program. Now, off to reading the multitude of reviews scattered across the Wide Web of the World to ascertain what program will replace this sub-par Broderbund offering.

Than you, thank you very much.

The only thing I don't like is you have to put the cd in everytime you use it. Other than that it is nice software.

The need to keep putting in the CD for art is crazy. The support is horrible. Just move on past this one....

I bought the Print Shop Deluxe 21 and also many other Broderbund products over the last 6 months and have several problems that needed tech support, they have little or no support for the products they sell, so my only option has been to return them. Apparently they don't care about their customers.

The only thing I don't like is the internet requirement for a lot of the extras. If you have a computer with no connection or dial-up service, then don't get this. Learning to print your work is not easy at first. And yes it also asks you to insert the CD almost every time, just imagine if all programs on your computer were like this, you wouldn't be able to multi task... Other than that, it works but it is still too expensive for what it does.