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Most Helpful Customer Reviews
82 of 83 people found the following review helpful:
2.0 out of 5 stars
Works as it should however parts used are low quality, warranty is poor,
By Victor I Zarich (San Francisco, CA) - See all my reviews
This review is from: Char Broil Big Easy Infrared Smoker, Roaster, and Grill (Lawn & Patio)
I purchased THE BIG EASY® SMOKER, ROASTER & GRILL late last year. I have used this item quite a bit since and it works well and doesn't consume a lot of propane like my full size grill does. I have however had some significant issues with this item that CharBroil did not resolve to my satisfaction. On purchasing this grill I read the instructions fully and assembled the grill. I seasoned the grill with cooking oil as recommended to protect the grill as described. I used the grill several times as an infa-red roaster for some ribs, roasts and such. It worked very well. I then put the grill grate on it and used it as a grill most of the summer. After every time that I cooked with it I allowed time afterwards with the flame on to burn all remaining food or grease off the grill. I recently removed the grill grate and found everything that was underneath to be extremely rusty, to the point of almost falling apart. I was very dismayed in my finding and today called CharBroil to discuss the matter with their customer service. I initially spoke with a customer service representative who was very nice and responsive but when he looked into the warranty coverage found that my grill was only covered for 90 days. What a disappointment! A $200.00 grill one season old that was falling apart due to rust not covered by warranty! I asked to speak with a supervisor and was put through to a supervisor that offered to replace my severely rusted basket, half racks, smoker basket, and inner drum, at a discounted rate of roughly $35. I was told that the parts would have normally been a bit over $100. I placed the order but did convey to the supervisor my disappointment at having to pay anything at all. I also asked that she relay my recommendation to CharBroil that they invest in some higher quality stainless for their products that would not rust as badly. It makes sense to me to produce something like a grill out of superior quality materials that don't have to be meticulously washed and dried after every use. I don't believe that it is not reasonable to ask the consumer to do so after every use to make this product last as it should. I wanted to make sure that anybody else considering this grill be made aware of these issues in advance. I hope that CharBroil also take this advise to better their product.
12 of 12 people found the following review helpful:
4.0 out of 5 stars
Works very well,
By
This review is from: Char Broil Big Easy Infrared Smoker, Roaster, and Grill (Lawn & Patio)
This BBQ is really built fairly well.
I've cooked three turkeys, and they all turned out wonderfully. It's easy to load, and looks fairly nice. I have found that when cooking a turkey, it is a good idea to cover the top of the bird, and the wing tips with aluminum foil and remove during the last half hour of cooking. The skin in both these areas will dry out otherwise, but it really doesn't affect the meat, just the appearance a bit. The drawer which catches the drippings is very useful, and allows you to make very good gravy. The whole thing is easy to clean with the insides made of stainless. I have treated these parts as if they were cast iron, and the patina they take on is easy to clean, and they really look pretty good too. I suspect complaints about uneven cooking may be due to starting with a partially frozen turkey, or the specific cooker may be defective. I've seen no such problems. I did order an additional rack, two more half-racks and rib hooks. Shipping was quick, and I would rate the quality as very good. Cons: The only weakness I see is with the main basket, which seems like it could be sturdier. Wind will blow the flame out if it is strong enough, so use it in a sheltered area, especially in low heat. The smoker basket seems to not hold sufficient wood chips to really smoke anything, not much smoke is produced even though the chips are ash by the end of cooking. Pro: It will cook a 20lb turkey evenly in about 3 hours. I've used it in temperatures as low as 20 degrees F and it cooked just fine. The cooker cleans up easily. Certainly easier than a roasting pan used in the oven. Even though it is stainless steel, I have treated it like I do a cast iron pan, as the instructions suggest. So I clean up without soap, dry the parts and then re-oil them slightly. The cooker seems to use propane efficiently, and takes little space to store. It's about the same size as an upright smoker.
8 of 8 people found the following review helpful:
5.0 out of 5 stars
Best Grill We've Owned,
This review is from: Char Broil Big Easy Infrared Smoker, Roaster, and Grill (Lawn & Patio)
I bought this grill for my husband for Christmas 2009. It has been the best grill we've owned! We grill a lot of steaks, chicken, shrimp and crab -- the results are consistent and continue to impress us. Our filet mignon is better than any restaraunt, the chicken is moist and flavorful,and the seafood is always perfect because the temperature is so easy to control. My husband's favorite aspects of the infrared cooking method are no flare-ups and even heat distribution. Why eat out when you can cook like this at home?!
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