Customer Reviews

Brother CTS-410-ES 900 MHz Digital Quattro 4-line Executive Phone System with Caller ID

5 star:		(1)
4 star:		(1)
3 star:		(1)
2 star:		(1)
1 star:		(4)

 

 

After installing this system including the base unit, caller ID unit, 900Mz cordless broadcast unit, and 2 handsets, we found the base unit to work well enough.

However, if you plan on using the cordless capabilities, you will be very disappointed. The people on the other end of the line will swear that you sound like you are on a cell phone with constant breaking up and static. Try dialing a number is next to impossible on the handsets as well, because half of the numbers you hit will not register as tones when you hit them even though they display on the LCD.

After 3 days of frustration, we bought the Panasonic KX-TG4000B 2.4GHz Four-line System and we are extremely pleased with only ONE base unit that does the work of the Brother's 3 separate systems. Also, the longer range with the 2.4 GHz compared to the 900Mz is appreciated by all.

If you are looking for a 4-Line Base unit and nothing more, this unit might work for you. I have an extra one to sell (only 3 days of use).

Nice idea--4-line system, intercom, caller id, cordless, speaker phones, etc. But in practice, these phones simply broke down. Brother no longer sells these.

We spent ~$900 on a system of these with both speaker phones and cordless variety. Cordless failed after an exchange, and cust service blamed our airwaves (radio station or something, perhaps). They swapped our cordless units for more speaker phones. But one-by-one, the speaker phones failed, with symptoms being cracking, popping sound on speaker and handset, or simply not being able to hear anything at all. We now have only 4 functioning speaker phones, and I fear they will die too. Problem is, I'd have to buy a whole new system to fully cover our house.

Be careful when buying a multi-line phone system for your small office or house--make sure it has been proved reliable, or you could get burned.

This is the worst phone system I've ever bought. We bought five phones for our house. Only one still works. The rest all failed in different ways.

After 3 months of use, these phones just konked out on us in the middle of a busy time. They crackle and pop loudly. Of the 3 phones we ordered, only one was useable 4 months later. And it was a major pain in the neck to return it on-line, with no telephone number on the website to speak to anyone about it.
S.

Purchased 4 brother phones about 2 years ago. wiring the phones was simple enought and they seem to work fine for about a year. Now two phones works sometimes. display and intercom trouble on one and speakerphone works sometimes and not other times on second unit.
I will not purchase a brother phone again

The brother system came as quite a surprise - an affordable, expandable and solid office phone system for a small price. We purchased the starter system for $... and received a desk phone and 900mhz cordless. The arrangement permits you to install everything in a common location - in our office this is the utility room where all our phone lines come in - and then attach as many desk sets or hand sets as you like (for desk sets at least two lines need to run to the location). The operation of the phones is great. Intercom, speaker, caller ID, forwarding and other customization are available. The phones are solid and reliable. The cordless are a little difficult to use but have adequate sound and range. This is a great little system at a great price. Amazon has the starter system for $... and the desk sets go for around $.... The only problem is that it appears that Brother has discontinued this model so you may end up with an orphan system. However, for a small office on a budget that would like a sold phone system with two or three desksets and maybe a handheld for a receptionist, you can get the whole deal for under $.... This is really a big savings.

We have a four person work environment and three starter kits (four line desk sets, wireless, w/caller ID); for the money, I don't think there is a better deal. We came from a 30 station major phone system and the only thing missing (when you add the phone company's VM) is the music on hold. If the quality from the customers side did not look professional, if we were not all pleased and proficeint at our own desks.......... the system would be worthless. It works well and we are masters of its potential. Good Deal.

This type of phone would not work in out building because we had over 600 feet of phone lines.....we are assuming this was the problem, as we had everything else checked.\

So sorry they did not work as we liked the phones.\\ thank you. I hope you have credited our account with the return. Faye Handley