Top critical review
38 people found this helpful
on March 13, 2011
The drum light came on on my Brothers HL 2140 printer so I ordered Brothers replacement from Amazon which came through Vivamart. The drum DR-360 arrived a week later in the Brothers box. I followed the instructions and reset the printer. When I tried to print the printer came to a screeching halt. When I put the old drum back in it worked fine. After troubleshooting on the phone with Brother they told me to bring the printer into a service center at my own expense. Amazon told me to call Vivamart and gave me the wrong phone #. Vivamart is closed on weekends and takes 2 days to answer an email. They finally agreed for me to send the drum back and if they determined that it was defective they would send a replacement (3 weeks).
Vivamart finally agreed to give me a credit and then asked me to change my review.
Total emails-7, total phone calls-3, total time involved 10 hours, final result-refund.
Be prepared to spend some time looking for email addresses and phone numbers.
I should have heeded other peoples reviews of this product.