Most helpful positive review
561 of 573 people found the following review helpful
Great automatic duplex color laser printer... UNIT IT DIES.
on August 22, 2013
Was looking for an automatic duplex color laser printer for the fiancé who is in med school. Last year, she printed over 10,000 pages. It's important she has color so she can see the details of the anatomy or cardio diagrams she has to print out. She used to have a color Brother 3045CN but there was no auto duplex mode (sucks the paper back in and prints on the other side). She had to manually refeed the paper in to print on the other side and at times would make errors because she put in the wrong way. There goes 20 sheets of paper in the recycle bin. and I realized she needed a better printer.
This printer is amazing. Has great color and auto duplex works like it should. If you know how to setup a router to have wifi password, setting up the wifi on the printer shouldn't that difficult. When you first plug it in, (no need to plug it into a computer or anything), it'll ask you to setup WLAN. Press ok, find your wireless network name, press ok, put in password, press ok, done. Now all the macbooks, windows, iphones, and ipads in the house can print wirelessly.
My only complaint is the starter cartridges that came with it. Like how most printer companies make their money, this printer decided to stop working because the black toner was low. I checked printer status and it shows it printed 600 pages of black! That's it for a starter cartridge?! It refuses to print unless I change the cartridge! I searched online and figured out how to reset the cartridge making it think it has a new toner inside. What you need to do is lift up the top cover and leave it unhinged. Simultaneously press the Secure and the Cancel button at the same time (with top cover open). You will see option to choose which toner you want to reset. Select the one you want, press okay and press the + to confirm reset. Done. Now you can keep using what's left in the toner cartridge which in my case had at least 50% left.
As for refills, this is going to be a tad more difficult than typical Brother cartridges. You are going to need to drill a hole a size of a dime on the top of the cartridge and then pour the ink in. Use same tape to cover up the hole you make. No need for resets gears or any of that. Just do the same procedure as above to reset it and your good to go.
All in all, I'm happy with my purchase. If you print a lot and need decent color printing (not photo quality) and want to print wirelessly, this is the printer to get.
Very sad to say but the printer bit the dust today after a little over a year of use. Printer count shows just 10,000 pages printed, but the printer started printing crinkly pages. I opened the back of the unit and the fuser (black and orange hot bars) were torn to bits. Did some research and it seems common with people who excessively print and never let the printer cool down. Was never aware of this. Just a warning for everyone!
Called Brother up, they sent out a new empty (no ink or ink tank) refurbished printer out (within 2 days) and I shipped back the broken printer. Easy peasy and Brother paid for all shipping costs. Warranty is extended extra 30 days after my ORIGINAL 1 year warranty. Although the replacement printer is refurbished, I'm satisfied with Brother's customer service.