Customer Reviews

Brother IntelliFAX 4100 MFC MFP SCAN COPY FAX PRINTER

5 star:		(3)
4 star:		(1)
3 star:		(0)
2 star:		(1)
1 star:		(0)

 

 

After our old HP fax (910 series, I believe) kept getting paper jams as part of its daily routine, we searched and decided to try this Brother fax. A huge plus was having a paper tray where the paper sits horizontally, like our HP printers. This Brother fax was easy to set up, easy to program, and is easy to use. This machine scans faxes into memory immediately after you press the start button, THEN dials out, so if you have more than one fax to send to different places, you do NOT have to wait for the first fax to send before you go on feeding the other pages through. What a wonderful feature to have after so many years of not! We also use the "Fax Broadcasting" feature daily; it's nice to get a report printed out after you 'broadcast' a fax to several people, telling you the time the fax went through to each person, and that the fax did, indeed, go through. This fax machine is on a dedicated fax line, not hooked up to our computer system, and has been a wonderful addition. Absolutely zero regrets on buying this Brother fax.

My organization now owns three of these fax machines. Brother has great prices on their cartridges, these machines are easy to operate, the print-out quality is really good. We would recommend them without reservation.

Used this fax machine in a site construction office for a 5 Million dollar school remodel project. Is a real workhorse without no jams, down time or trouble of any kind. Great machine.

Pros: Laser so faxes are crisp and clear and cost to operate is really cheap. No problem with operation, worked for 2 years on project with several thousand faxes. Can do one touch faxes or group send, all the features you would want.

Cons: I can't think of any, it worked in a very dirty environment, dusty construction site and is still working.

We purchased two of these machines and after about 6 months began having trouble with both. One of them always pulled multiple sheets of paper and jammed when receiving faxes or printing copies. After replacing just about every roller in there, it worked for a few months, and now it's back to jamming again.

The other fax was more reliable until just a month ago, when recipients began complaining of a black stripe down the side of their fax. We followed Brother's recommendations and cleaned various parts inside, but the only thing that fixed it was unplugging and pluggings back in the power. Even then, it was only a temporary fix. A local repair shop estimates around $150 to repair what the think is a bad scanner.

Maybe I just got a bad batch of these, but I would suggest caution before buying one.

Product is perfect in every way except it is not compatible with Windows Vista 64bit. After upgrading my laptop, I can't print to this unit any longer.