Customer Reviews

Brussel's Golden Gate Ficus Bonsai

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(1)

 

 

I received this tree on December 17th. I was home for delivery (it was sent as a gift) we unwrapped it immediately. The soil was very moist, almost soaking when I unwrapped it, so I did not water it again. Some of the leaves were starting to curl and blacken, but I assumed that was from shock. I emailed Brussels directly over that weekend and phoned them on the 21st. I have yet to receive a reply from either venue. The tree itself is now about dead, though we have it in direct sun and have been keeping the soil moist. Almost every leaf is blackened and curled/dried up. Very disappointed in their customer call back.

The previous reviewer's experience is lamentable but after reading the reviews for other Brussel's Bonsai & after reception of my own tree it's clear that his experience was the exception, not the rule.

The tree arrived well-packaged, lush & green. The soil was moist & wrapped in plastic to ensure it remained that way. The tree is planted in a dark blue glazed ceramic pot. Included was a small pamphlet outlining the basics of Indoor Bonsai care. Overall, quite nice & well done. I wouldn't hesitate to order another tree from Brussel's. See my images above.

UPDATE 08/11/2011:

I ordered a second ficus from Brussel's & it arrived in the same excellent condition as before & attractively trained. Very, very pleased.