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Building Engaged Team Performance: Align Your Processes and People to Achieve Game-Changing Business Results Hardcover – September 21, 2010


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Product Details

  • Hardcover: 240 pages
  • Publisher: McGraw-Hill; 1 edition (September 21, 2010)
  • Language: English
  • ISBN-10: 0071742263
  • ISBN-13: 978-0071742269
  • Product Dimensions: 6.4 x 0.9 x 9.2 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Best Sellers Rank: #401,426 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Dodd Starbird is a managing partner at Implementation Partners with 20 years of global business leadership, process excellence, and performance-improvement experience in consulting, sales, finance, manufacturing, systems, quality, operations, human resources, and distribution management.

Roland Cavanagh, PE, a managing partner at Implementation Partners, brings 34 years of leadership experience to clients in consulting, product design, manufacturing, systems, quality, and operations in a wide range of industries. He is coauthor of the The Six Sigma Way and The Six Sigma Way Team Fieldbook and lead author of What Is DFSS?

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Most Helpful Customer Reviews

1 of 1 people found the following review helpful By Laura Cline on August 6, 2013
Format: Kindle Edition Verified Purchase
I found the book to be an excellent read and included several improvement items that should be included in Business Process Improvement: Foundation of Quality, Leadership, Lean, Six Sigma, and Employee Engagement.

I have found the book very useful in doing small group studies engaging all levels of leadership helping to spread the knowledge as we execute strategic projects.

Other similar and helpful books: Wisdom of Teams, Lean Solutions, Creating a Lean Culture, The Six Sigma Way Fieldbook, and 4th Generation Management.
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By Nicolas on February 10, 2012
Format: Hardcover
The authors of Building Engaged Team Performance give the reader both the literal and intangible tools needed to implement change in an entire organization. Based around the case study of The Principal Financial Group's Group Proposal Services (GPS) sales team, which underwent an ETP transformation and delivered great results. Readers close the back cover with the confidence that Engaged Team Performance can mobilize their process and people using a combination of group concepts and correct metrics to efficiently and effectively to drive collaborative behaviors in their work groups.
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