" Building Successful Online Communities is the book we've all been waiting for. Students, faculty, and professional developers will learn how online communities function. There's something for everyone--empirical findings framed in theory, and gems of advice. The authors are remarkable researchers, teachers, and leaders in the field."--Jennifer J. Preece, Professor and Dean, College of Information Studies, University of Maryland's iSchool
"While many books have described the patterns and building blocks of successful social spaces from an architectural perspective, Building Successful Online Communities moves beyond the tangible and derives critical features and design claims for thriving communities in the more malleable online world. The authors provide real world examples and observations to help practitioners design an online community. In the process, they create a vocabulary and environment that engages the reader to want to design an online social space."--Kyratso George Karahalios, Associate Professor, University of Illinois
"This work provides the science behind the observations we made in Building Web Reputation Systems. Its format of design claims, thoroughly supported by research and examples, is a must-have resource for anyone thinking of deploying successful online communities."--F. Randall Farmer, online communities pioneer, and coauthor of Building Web Reputation Systems
About the Author
Robert E. Kraut is Herbert A. Simon Professor of Human-Computer Interaction at Carnegie Mellon University.
Paul Resnick is Professor at the University of Michigan's School of Information.
Sara Kiesler is Professor of Human Computer Interaction at Carnegie Mellon University. She has been elected into the CHI Academy by The Association for Computing Machinery's Special Interest Group on Computer-Human Interaction (ACM SIGCHI) in recognition of her outstanding leadership and service in the field of computer-human interaction.