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Building Trust: In Business, Politics, Relationships, and Life
 
 
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Building Trust: In Business, Politics, Relationships, and Life [Paperback]

Robert C. Solomon (Author), Fernando Flores (Author)
3.8 out of 5 stars  See all reviews (18 customer reviews)

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Book Description

May 1, 2003
In business, politics, marriage, indeed in any significant relationship, trust is the essential precondition upon which all real success depends. But what, precisely, is trust? How can it be achieved and sustained? And, most importantly, how can it be regained once it has been broken?
In Building Trust, Robert C. Solomon and Fernando Flores offer compelling answers to these questions. They argue that trust is not something that simply exists from the beginning, something we can assume or take for granted; that it is not a static quality or "social glue." Instead, they assert that trust is an emotional skill, an active and dynamic part of our lives that we build and sustain with our promises and commitments, our emotions and integrity. In looking closely at the effects of mistrust, such as insidious office politics that can sabotage a company's efficiency, Solomon and Flores demonstrate how to move from na�ve trust that is easily shattered to an authentic trust that is sophisticated, reflective, and possible to renew.
As the global economy makes us more and more reliant on "strangers," and as our political and personal interactions become more complex, Building Trust offers invaluable insight into a vital aspect of human relationships.

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Editorial Reviews

Review


"This is a book about trust that you can trust to be comprehensive, creative, and interestingly iconoclastic. Solomon and Flores argue that trust sustains all forms of human relationships. They claim that without trust--Hobbes would have been right--life would be nasty, brutish, and short! This concise book alters and adds to the debate on trust, and is a gift and a challenge to its readers."--Al Gini, Associate Editor, Business Ethics Quarterly


"Trust is easy to break, hard to build, and more important than ever. Our increasingly fluid, network economy depends on trusting relationships. Solomon and Flores offer valuable insights into the subtle dynamics of trust. It's not as simple as you might think, but their treatment of the topic is lucid and intelligent."--Jay Ogilvy, Co-founder and Managing Director, Global Business Network


About the Author


Robert C. Solomon is the Quincy Lee Centennial Professor of Business and Philosophy at the University of Texas, Austin. His books include A Short History of Philosophy and Business Ethics, both published by OUP. Fernando Flores is Presidente, Fundaci�n Chile (a Chilean non-governmental organization) and Chairman and CEO of Business Design Associates, Inc.

Product Details

  • Paperback: 192 pages
  • Publisher: Oxford University Press, USA (May 1, 2003)
  • Language: English
  • ISBN-10: 0195161114
  • ISBN-13: 978-0195161113
  • Product Dimensions: 8.1 x 5.3 x 0.4 inches
  • Shipping Weight: 5 ounces (View shipping rates and policies)
  • Average Customer Review: 3.8 out of 5 stars  See all reviews (18 customer reviews)
  • Amazon Best Sellers Rank: #167,711 in Books (See Top 100 in Books)

More About the Author

G. Lee Bowie received a Ph.D. in Philosophy from Stanford University and has taught at University of Michigan, University of Mass, Amherst College, and Hampshire College. Currently he is Professor of Philosophy at Mount Holyoke College. Meredith W. Michaels received a Ph.D. in philosophy (with Clancy Martin), ETHICS AND EXCELLENCE, THE JOY OF PHILOSOPHY, and TRUE TO OUR FEELINGS, and he was co-editor of TWENTY QUESTIONS, Fifth Edition (with Lee Bowie and Meredith Michaels), and SINCE SOCRATES (with Clancy Martin).

Customer Reviews

Most Helpful Customer Reviews
39 of 43 people found the following review helpful
I was inspired. December 19, 2001
Format:Hardcover|Amazon Verified Purchase
This book is not a prescription or a how to book; it provides rich distinctions that have inspired me to be a different observer of trust. My personal vision is to bring trust back into the business world; to build trust in business, relationships, and life.

I am sick and tired of dealing with companies and people that don't do what they say they are going to do. I don't want to hear another excuse, story, explanation, or reason again.

Trust is what is missing in the world and especially in the world of business, and even more especially in the world of technology.

Trust is about honor, integrity, and accountability. There is no greater freedom than absolutely knowing that you can trust another person. Trust brings peace. Trust lets me sleep at night. Trust feels right. Trust feels good. Trust is being free from worry.

Being trusted is an honor. Being trusted carries a responsibility and with that responsibility, there is pride. There is dignity. There is self worth. Trust is human. Trust is transformative. Trust is care. Trust is virtuous. Trust is authentic. Trust is pure. Trust is sincerity.

Below are some excerpts from the book that I felt were pearls:

" Trust is the essential precondition upon which all real success depends. The key to trust is action, and, in particular, commitment: commitments made and commitments honored."

"The problem of trust has clearly emerged as the problem in human relationships and organizations. What makes most companies falter-leaving aside market forces, bad products, and incompetent management-is the lack of trust."

"Our aim is to help people build trust, establish trust where there has been none, maintain trust when trust is in trouble, and recreate trust even when it seems that trust has been destroyed."

"Trusting is something we make, we create, we build, we maintain, we sustain with our promise, our commitments, our emotions, and our sense of our own integrity. "

"Trust is not merely reliability, predictability, or what is sometimes understood as trustworthiness. It is always the relationship within which trust is based and which trust itself helps create."

"The freedom provided by trust is the freedom to think for oneself and speak up with one's ideas."

"Trust is a matter of making and keeping commitments, and the problem is the failure to cultivate commitment making.

"Trust involves sincerity, authenticity, integrity, virtue, and honor. It is a matter of conscientious integrity."

"The worst enemies of trust are cynicism, selfishness, and a naïve conception of life in which one expects more than one is willing to give. Resentment, distrust, and inauthenticity are the result."

"Self-trust is the most basic and most often neglected from of trust. Distrust is often a projection of missing self-trust."

"Trust goes hand in hand with truth. Lying is always a breach of trust. What is wrong with lying, in turn, is that it breaches trust. ...telling the truth establishes trust and lying destroys it."

"Authentic trust can never be taken for granted, but must be continuously cultivated through commitments and truthfulness. True leadership, whatever else it may be, can be based on nothing less."

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15 of 16 people found the following review helpful
By A Customer
Format:Hardcover
Expectations that arise from our cultural backgrounds may cause us to be disappointed that this book is not a 'How To' manual, nor does it provide a blueprint for building or skillfully posessing some 'thing' called trust. Instead, the authors offer a philosophical discourse aimed at: exploring the cultural backgrounds that produce our (mis)understanding of trust; observing trusting in ourselves and others; developing a more powerful understanding of the meaning of trust; and developing practices and other competencies that will increase our capacity to trust, allowing us to enter into more powerful and satisfying relationships.

Those who have read Dr. Flores et al's Disclosing New Worlds, in which three specific historical narratives offer examples of particular political skills in action, may be disappointed that there are no similar in-depth narratives here. I think the ubiquity trust acts -- we are in situations of trust/mistrust in almost every moment of our lives -- precludes those kinds of narratives.

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Was this review helpful to you?
15 of 16 people found the following review helpful
Format:Hardcover
I kept re-reading parts of this book because I thought I had missed something. What I was looking for was some insight or actionable concepts about how to build trust -- which is what I inferred the book to be about from the title and from my previous exposure to the work and writings of Fernando Flores. I didn't find the practical advise I hoped to find.

On the other hand the authors make one point a number of times that dramatically shifted my thinking: trust can either be "earned" or it can be given. The titanic idea is that trust can be given to another in order to enjoy the new relationship that trust makes possible. In other words, my taking the risk to offer my trust to another makes many things possible in a relationship that might not otherwise be impossible. Unfortunately, even around that idea the authors offer little advise, examples, stories, case studies of offering trust. Nearly all the writing was in the abstract. Now I love theory but I also appreciate the practical application of same.

My memory of reading the book is one of feeling stunned by the lack of practical advise in the book. It seemed to me that authors crept up to edge but neglected to tell us what they saw. Inexplicable because both authors appear to be active practitioners of the theory that they write about.

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Most Recent Customer Reviews
Drudgery to read
I was required to read it and participate in a discussion about it for an important class I'm taking which is why I read and actually did manage (barely) to complete this... Read more
Published 20 months ago by Giovanna Mealer
Trust me it's great!
Fantastic insight into conversations about building trust. A genuine approach to team building that alters the way people have conversations with one another!!
Published on December 8, 2008 by Hartikainen
Building Trust
A must read for anyone wanting successful relationships in business or in life! Important information. Didn't get 5 stars because it was a bit too redundant for me.
Published on September 11, 2008 by Michele
Great book!
I am a big Heidegger fan, and it is refreshing to see an alternative to trusting that doesn't include game theory, cognitivism, intellectualism, and the like. Read more
Published on July 20, 2006 by Vincent Hold
sometimes distrust can be equally important
i have been buying books for a while and learned alot from them school doesn't teach enough for people to be professional in any way possible. its up to you fill in the blanks. Read more
Published on May 12, 2005 by yochanan from brooklyn
Trust as a Social Practice
Good distinctions on trust, in particular the whole concept as trust as a "social practice," which includes the possibility for addressing mistakes and betrayals constructively vs. Read more
Published on February 17, 2005 by Cindy Marteney
Establish or Re-establishing Trust in Work and Life
A decent book that needs to be read carefully. The author explores the ways that we view trust from all angles. Trust itself is sometimes a hard word to define. Read more
Published on October 18, 2003 by M. Bennett
Trust for Dummies.
Practical book. Nice aftertaste. Examine the nature of trust, blind trust, authentic trust, kindness, betrayal etc... Read more
Published on July 15, 2002 by Marek J
Trust as a Concept
I was also very disappointed with this book, and kept hoping it would get started - which it does only in the last few pages. Read more
Published on November 8, 2001 by C. P. Collins
Building Trust in Business, Politics, Relationships and Life
Dr. Flores has written much on the subject of trust, and I have been reading his words for many years. This book is his MOST readable. Read more
Published on August 21, 2001 by michele shaunessy
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